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What should I do if I encounter payment issues when buying crypto?
If reviews continue to fail, it’s recommended to wait until the next day before attempting another purchase. Notes: If you cancel orders multiple times in one day, your ability to buy crypto may be restricted If you’re unable to complete payment due to a seller-related issue, you can submit a dispute within 72 hours Once responsibility is reassigned, your buying ability won’t be affected For specific rules, please refer to: What are the rules for P2P order cancellation?Published on Mar 24, 2023Updated on Feb 2, 2026360Valentine's Day Referral at OKX - terms and conditions
Campaign eligibility: Campaign Period: 14 Feb 12:00 - 24 Feb 12:00 (10 days) UTC+8 This campaign is only available for selected users to invite new users to join OKX. Crypto gifts are only given to eligible crypto gift recipients meeting the following requirements. The invited crypto gift recipient must not be an existing OKX user, and must register with OKX and complete identity verification within the campaign period via the gift link.Published on Feb 13, 2025Updated on Feb 9, 202615How do I make a deposit? (app)
A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address.Published on Aug 22, 2023Updated on Mar 27, 2026148,817How do I make a withdrawal? (web)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on Aug 22, 2023Updated on Mar 27, 20261,567How do I make a withdrawal? (app)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on Aug 22, 2023Updated on Mar 27, 20265,814How do I make a deposit? (web)
A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address.Published on Aug 13, 2023Updated on Mar 27, 20267,547I haven't received the SMS code
Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead.Published on Aug 16, 2023Updated on Mar 30, 202632,595Will the assets be received right away after I withdraw from another platform?
Why does the withdrawal platform show a successful withdrawal, but the assets haven’t arrived in my OKX account? When depositing digital assets such as Bitcoin (BTC) to OKX, you may find that the withdrawal platform (or wallet) shows the withdrawal as successful, but the assets have not yet arrived in your OKX account. This may be due to the following reasons: Completing a withdrawal on the...Published on Mar 17, 2023Updated on Feb 1, 202653OKX Valentine's day crypto gift - terms and conditions (SEA region)
Campaign eligibility: This campaign is only available for selected users to invite new users to join OKX. Crypto gifts are only given to eligible crypto gift recipients meeting the following requirements. The invited crypto gift recipient must not be an existing OKX user, and must register with OKX and complete identity verification within the campaign period via the gift link. Each crypto gift...Published on Feb 13, 2025Updated on Feb 9, 20261Copy trading FAQ
If the trader keeps opening positions, you won't copy them until another copied position is closed.15. What's the maximum number of orders a lead trader can lead each day in copy trading? Lead traders can lead a maximum of 500 trades each day. After they reach this number, copy traders can't copy any more positions that the lead trader opens.16. What factors could cause a lead trade to fail in copy trading?Published on Sep 15, 2023Updated on Mar 4, 2026686Affiliate FAQ
Please make sure to complete registration before downloading the app to avoid this issue. You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate?Published on Dec 4, 2024Updated on Mar 19, 2026720How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?Published on Aug 22, 2023Updated on Mar 28, 2026384How do I migrate my email address or phone number to another account? (app)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How do I migrate my email address or phone number?Published on Aug 22, 2023Updated on Feb 9, 2026592Why do I have to trade on OKX Liquid Marketplace?
Creation of synthetic currency pairs by going long one name and short another. For example, BTC/USDT vs AVAX/USDT booked atomically create a synthetic BTC/AVAX pair. Nitro Spreads: Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage.Published on Mar 13, 2024Updated on Oct 30, 202516How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
You need to verify the password you previously set when you want to back up another wallet.What should I do if I can't back up my wallet? If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup. Incorrect backup password: Double-check the password you set for the cloud backup.Published on Jan 12, 2023Updated on Mar 2, 20269,517