All
FAQ
Announcements
Product documents
How do I post ads in the OKX P2P marketplace?
You can toggle the ad to become Active or Inactive in Ad status What does Online and Offline user status mean? This user status enables you, as a merchant, to take a break from accepting orders. You can toggle between Online and Offline on the My Ads page. If your status is set to Online all your Active ads will be able to accept orders. If your status is set to Offline, all your Active ads will not be able to accept new orders.Published on Sep 5, 2023Updated on Mar 24, 2026650How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on Sep 5, 2023Updated on Feb 12, 2026850P2P Orders FAQ
If you require further assistance, kindly contact online customer support.What should I do if I have received the payment for a cancelled order? You can contact the buyer for a refund, or guide the buyer to select the same order on your homepage. Once the buyer places the order at the same price and confirms payment directly without paying, you can confirm receipt. If you require further assistance, kindly contact online customer support.How do I delist an open order?Published on May 23, 2023Updated on Feb 3, 202666How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on Mar 24, 202619How do I buy Tether (USDT) with fastPay?
PPRO's fastPay payment service enables users to quickly and securely send money online using a variety of payment options, including credit and debit cards, bank transfers, and e-wallets.Published on Mar 12, 2024Updated on Mar 24, 202682How do I buy Bitcoin with Mercado Pago?
In addition to facilitating online payments, Mercado Pago also offers various financial services, including credit and debit card processing, bank transfers, and mobile banking. If you want to purchase Bitcoin using Mercado Pago on our P2P Trading, it's a straightforward process that can be completed in just a few steps. Here's how to do it:How can I buy Bitcoin with Mercado Pago?Published on Mar 12, 2024Updated on Feb 9, 202622How do I submit my proof of address (POA) in Saudi Arabia?
POA generated from SPL Online - National Address Portal. Valid bank statements. Payslip that contains residential address. Valid rental agreement (the remaining tenure cannot be less than 2 months). Valid utility bills such as water, electricity, internet bills, or landline telephone bills. Mobile phone bills are not acceptable. Note: The POA must list your residential address. The name on the POA must match your legal name.Published on Jun 12, 2024Updated on Jan 20, 2026199McLaren Race Rewind Singapore Winners
In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.Published on Sep 18, 2024Updated on Sep 8, 202513Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on Sep 28, 2023Updated on Feb 6, 20262,612What is a featured ad on OKX P2P trading?
Make sure your ad is a public ad, your status is set to online, and there is sufficient crypto.Published on Jul 21, 2023Updated on Mar 16, 2026220Overview of the Exchange and Web3 Wallet
They‘re convenient and easy to access, but may face higher exposure to online security risks. Cold wallets remain offline. Because they aren't connected to the internet, they reduce exposure to online threats and are commonly used for long-term and more secure storage of digital assets.Privacy of Exchange and Web3 Wallet OKX Exchange When you open an account on OKX, you are required to complete identity verification.Published on Sep 13, 2024Updated on Mar 26, 202627How can I prevent high-risk transaction behaviors such as Ponzi schemes, purchasing tokens on behalf of others, and money laundering?
Online payment routing platforms collect a large number of users’ payment QR codes and use methods such as QR-code payments and bank transfers to split large amounts of funds from unknown sources into smaller transactions. These funds are then distributed across users’ WeChat, Alipay, and bank accounts, which involves significant risks and may be associated with criminal activities. Personal information leakage.Published on Mar 17, 2023Updated on Jan 30, 2026517P2P featured ad policy (MENA region)
The maker must demonstrate consistent online presence during the featured ad period. Merchants must maintain a minimum available balance in their relevant fiat currency throughout the featured ad duration.What's the selection process? Our P2P team will proactively identify and invite Diamond Merchants who meet the eligibility criteria.Published on Apr 6, 2024Updated on Oct 15, 202521What can I do with Discover in the OKX wallet?
Users gain exclusive access to high-quality, innovative projects all in one place, making exploration simpler and more rewarding.Unlock limitless potential with offline events In addition to online experiences, OKX Wallet is dedicated to enhancing user access to Web3 offline events. The platform simplifies participation by supporting one-click event creation, browsing events by map, adding favorites, and purchasing NFT tickets online.Published on Feb 24, 2023Updated on Mar 25, 20266,345P2P Beginner-friendly ads FAQ
Beginner-friendly merchants provide real-time online support during the trade. You can contact the merchant directly at any time during the transaction. If the issue remains unresolved, you can also reach out to OKX Assistant.How do merchants create beginner-friendly ads? As long as you become a beginner-friendly merchant, all your sales ads automatically display the Beginner-Friendly tag. You don't need to select the tag manually when posting ads.Published on Aug 13, 2025Updated on Jan 29, 202638