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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,809How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,723How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on Oct 8, 2025FAQ131How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 2026FAQ19How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on Aug 23, 2024Updated on Dec 4, 2025FAQ5Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If the Tag/Memo is entered incorrectly, the funds may not be credited successfully. In this case, please click the Get help button below to submit feedback and contact our support team.Published on Aug 22, 2023Updated on Mar 4, 2026FAQ413Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,624Smart Arbitrage
High Liquidity Trading Pairs: Choose trading pairs with good liquidity to reduce the spread during opening and closing positions, thereby reducing slippage costs and improving overall returns. By meeting these conditions, users can better utilize the smart arbitrage strategy to achieve stable funding fee income while hedging against price risks.Published on Aug 8, 2024Updated on Mar 11, 2026Product documentationWhat onboarding information is required for the non-profit organization (NPO)?
An NPO is an entity, often tax-exempt, that seeks to serve the public good rather than make a profit. NPOs can operate within one jurisdiction or internationally and can include foundations, charities, non-governmental organizations, political organizations, volunteer service providers, research institutes, and professional organizations.Who are the key persons for an NPO?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ71What's a futures trading bot and how do you automate trades with it?
In its simplest terms, the bot sells futures contracts when the price is above entry and buys when below. By automatically buying low and selling higher, the trader profits from price volatility without managing their positions actively. The futures grid trading bot has three modes: long, short and neutral. With long direction, the bot will only open and close long positions. With short being selected, it only opens and closes short positions.Published on Dec 26, 2023Updated on Oct 29, 2025FAQ35How do I protect my account from Trojan horse takeovers?
By staying alert to suspicious activity and maintaining good security hygiene, you can significantly reduce the risk of Trojan horse attacks and account takeovers. If you’re ever unsure or need help, don’t hesitate to reach out to OKX Support.Published on May 30, 2025Updated on Feb 5, 2026FAQ11How do I publish or subscribe to a signal on Signal Marketplace?
Your signal will be under review by our team After a signal is approved, you can see it in Paid signal/ Free signal option depending on your fee model, and all users will be able to see it in the Signal marketplace Look for the status of your signal after publish If you want to create and publish a new signal: Go to the signal bot creation page and select Add custom signal Enter your signal name and description and select Create signal Once all good with the details, select Create signal Set up yourPublished on Mar 12, 2024Updated on Mar 4, 2026FAQ44How to set up an OKX Signal Trading bot with TradingView
When you click the close button, a confirmation prompt will appear, ensuring accuracy before finalizing the action. It's as easy as that - click to confirm, and you're good to go.4. Stop your Signal Bot When you stop this bot, the system will close all open positions and cancel all pending orders under this bot. Any remaining assets from these orders will be returned to your trading account. There are two methods you can opt for when stopping your signal bot. 1.Published on Aug 30, 2023Updated on Dec 3, 2025Product documentationWhat should I do if I want to withdraw assets that are not supported on other platforms?
You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9