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How do I select the correct network for my crypto withdrawals and deposits?
For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit. Example: select deposit network for USDG On the OKX app homepage select Deposit crypto > select the crypto you'd like to deposit. Next, select your preferred deposit network. You'll be shown ERC20, Solona, and others.Published on Aug 22, 2023Updated on Mar 27, 2026FAQ21,349How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on Mar 4, 2026FAQ74How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inPublished on Sep 15, 2023Updated on Oct 15, 2025FAQ22How do I use recurring buy trading bot?
Simply deselect the selected crypto to remove the asset or select Reset to clear all of the selected crypto from the list.Published on Aug 30, 2024Updated on Jan 28, 2026FAQ587Why is my account restricted and what should I do?
On the App Go to Trade page > Strategies and select the relevant strategy Select More > Stop > Confirm to stop a strategy Select More once you select the strategy Select Stop from the menu Select Confirm to stop the strategyOn the Web Go to Trade page > Strategies Click Stop to stop a strategy Select Stop to stop the selected strategyPublished on Feb 27, 2026Updated on Mar 16, 2026FAQ41How do I add OKX widget on my phone?
Long press on the screen Select Widget at the bottom Scroll over and locate OKX Select the widget type you prefer Select the settings icon to edit the watchlistHow do I add floating widget? Market Tracker Open OKX app Select any trading pair from homescreen to enter the chart page Select More at bottom right corner Select Market Tracker Turn on Floating Window toggle Select Add to add the trading pair(s) you would like to track. You should be able to see an OKX widget on the screen edge.Published on Aug 15, 2023Updated on Mar 26, 2026FAQ5,845How do I whitelist OKX Emails?
and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelistPublished on Nov 26, 2024Updated on Sep 8, 2025FAQ70How do I unlock my deposit when the Travel Rule additional verification is required?
Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Aug 23, 2024Updated on Dec 4, 2025FAQ5How do I publish or subscribe to a signal on Signal Marketplace?
Select your type of signal before publishing it Select the trading pairs that your signal supports: A vast number of trading pairs are available for selection at the Select trading pairs option Select Publish signal You've completed all the steps to publish a signal.Published on Mar 12, 2024Updated on Mar 4, 2026FAQ44How do I reset Two-factor authentication (2FA)?
app that you want to reset and select Confirm Fill in the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channel of securityOn the web Go to Profile and select Security > Security Center Select Change phone number / email / authenticator app Select Unable to verify?Published on Sep 15, 2023Updated on Mar 28, 2026FAQ6,155How do I make a crypto withdrawal? (app)
Open your OKX app, go to Portfolio, and select Withdraw Open withdrawal page Select Withdraw crypto, then select the crypto you want to withdraw Select withdraw crypto to start the withdrawal process Select Exchanges or wallets in the Select destination field Select Exchanges or wallets to start your withdrawal Select your preferred Network, complete the withdrawal details below, and select Submit Fill in address Note: you can enable allowlist mode to protect your assets Insert Withdrawal amountPublished on Aug 31, 2024Updated on Nov 17, 2025FAQ66How do I find my deposit address and tag/memo/comment?
You can select Copy to copy both the deposit address and tag/memo/comment or select Share to share them with your friends and familyOn the web Log in to your account and select Deposit Select the crypto you want to deposit, then select the designated deposit network You'll see your Deposit address and tag/memo/comment if it's required Note: if your selected crypto comes with a tag/memo/comment, there is a Deposit reminder that you need to read and acknowledge before viewing the deposit details.Published on Aug 22, 2023Updated on Mar 29, 2026FAQ68,095How do I automate grid trading strategies on futures grid trading bot?
To access the futures grid trading bot, navigate to the home page and select Trade In the app’s Trade section, select the trading pair at the top of the screen Kickstart your futures trading bot automation journey by selecting Trade From the options available, select Trading bots to access the list of bots available Select Trading bots Next, select Grid bots Find Spot Grid option at Trading bots > Grid bots Then, select Futures grid Futures grid is available as one of Grid bots' options Select thePublished on Jun 13, 2024Updated on Sep 10, 2025FAQ28How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Published on Aug 1, 2024Updated on Mar 16, 2026FAQ167How do I update my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on Oct 15, 2025FAQ1