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How do I join a video call with customer support?
In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).Published on Aug 26, 2025Updated on Mar 31, 202648How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026125What's demo trading and how do I use it?
Risk-free trading allows beginner traders to learn the ropes and gain experience before trading with real funds.How does demo trading simulate real-world market conditions? Demo trading environments simulate real-world market conditions by using real-time market data and trading tools, allowing traders to experience the ups and downs of the crypto markets without actually risking any money.Can experienced traders benefit from using crypto paper trading and practice trading?Published on Dec 12, 2023Updated on Mar 11, 2026978How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026404What's the Spot DCA bot and how do I use it?
This will mark the end of the cycle. Any outstanding orders will be cancelled and the bot will get ready for the next cycle. Example of DCA trading execution: Initial buy at 100,000 USDT, safety orders filled at 97,900 USDT, and final take profit sell at 105,000 USDT, resulting in a net profit of 1,588 USDT Time Description t=3 Market jumps to 105000. The Cycle ends.Published on Oct 3, 2025Updated on Nov 17, 20254What's the Spot Grid bot and how do I use it?
Using a trading bot can be a useful tool for users to enhance their trading, but as with all trade, it involves risk. No guaranteed returns or investment advice: the use of Trading Bots doesn't guarantee or ensure positive returns. All information and materials we provide concerning Trading Bots are for informational purposes only and do not constitute financial, trading, or investment advice.Published on Oct 3, 2025Updated on Nov 17, 20257How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 4, 2024Updated on Nov 17, 20259Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Sep 8, 2025341US Crypto gift FAQ
Expired gifts cannot be resent or reclaimed after campaign ends.When does my friend receive the crypto gift? Once they: Open your gift link or paste gift code, and Complete advanced KYC on OKX After claiming, the gift is locked for 30 days before it can be withdrawn. For details, refer to Crypto Gift FAQHow do I earn the referral reward?Published on Nov 24, 2025Updated on Dec 2, 20253US CeDeFi Trade FAQ
on DEX, select Start trading to kickstart your trading Start trading via DEX once you proceed to the next pageHow does CeDeFi trading work with a passkey wallet on OKX?Published on Nov 4, 2025Updated on Dec 4, 20251Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 20262,620US Christmas Crypto Gift Campaign
For more details, please refer to the OKX US Terms of Service and US Risk & Compliance Disclosure. OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com © 2025 OKX. All rights reserved.Published on Dec 24, 2025Updated on Dec 24, 2025US Holiday Campaign - Terms and Conditions
For the avoidance of doubt, this means that any balance available in your OKX account prior to enrolling in the deposit match campaign cannot and will not be used to satisfy the deposit requirement of the deposit match campaign. Total deposit match campaign rewards are capped globally for all users. If the total deposit match campaign rewards are exhausted prior to the end of the Deposit Match Campaign Period, the deposit match campaign will end early.Published on Nov 6, 2025Updated on Dec 2, 2025US Referral Bonus Terms and Conditions
See OKX's US Risk & Compliance Disclosures for more information. OKX INC. operates under the OKX brand and is a federally registered money service business and a state licensed money transmitter (NMLS ID: 1767779). Users of OKX US are subject to the restrictions and terms contained in the U.S. Terms of Service. Foreign entities affiliated with OKX use the OKX brand to offer services and products to non-US users.Published on May 16, 2025Updated on Nov 17, 20252US New User Promotion Terms and Conditions
See OKX's US Risk & Compliance Disclosures for more information. OKX INC. operates under the OKX brand and is a federally registered money service business and a state licensed money transmitter (NMLS ID: 1767779). Users of OKX US are subject to the restrictions and terms contained in the U.S. Terms of Service. Foreign entities affiliated with OKX use the OKX brand to offer services and products to non-US users.Published on May 16, 2025Updated on Nov 17, 20254