What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the...

Allowlist enhances the security of your withdrawal. With this feature enabled, you can only withdraw to addresses saved in your address book. To add a new address, simply add it to your address book prior to withdrawing. If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started 1. Login to your account at...

What is a deposit? A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a...

Log in to your account at okx.com, go to the Assets and select Withdraw Complete the withdrawal details and select Next Fill in the Address Note: you can enable allowlist mode to protect your assets. Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address. If multiple networks are available, you need to ensure...

Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to...

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the...

for the past 90 days on the app and for the past year on the web.

Select Confirm to close all positionsOn the Web Select the position > Current Position > Close > Confirm Select Confirm to close all the position Please note that once you selected Confirm, the position will be closed immediately and the action can't be undone.

You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.

To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.

Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preference

You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select the

to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill in the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channel of securityOn the web

Reverse option on the app Reverse option on the web Review the order details Confirm the reversal at the order details pop-up on the app Confirm the reversal at the order details pop-up on the web Confirm to instantly reverse your position The system will automatically close your current position and open a new one of the same size in the opposite direction. Note: Use it when you anticipate a market reversal or want to switch sentiment quickly.

Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.