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How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on Aug 9, 2024Updated on Sep 10, 202530How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on Nov 27, 2024Updated on Sep 10, 202517How do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on Sep 15, 2023Updated on Mar 23, 20266,144How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on Sep 15, 2023Updated on Oct 15, 202522How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 19, 20255How do I update my authenticator app?
Select Security verification unavailable to start reset your authenticator app. Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on Aug 1, 2024Updated on Mar 16, 2026163How do I fix common issues with DEX trading wallet passkeys?
After resetting my passkey, will I need to wait before using CeDeFi again? No. Once reset is successful, you can use all CeDeFi trading functions immediately.10. Is the email used for resetting tied to my cloud account? Your DEX trading wallet email must match the email linked to your Exchange account: If you reset your Exchange email, you'll need to confirm it also works for DEX. If it doesn't, follow the on-screen instructions to re-bind a new email for CeDeFi trading.11.Published on Nov 4, 2025Updated on Nov 17, 20251How do I get my individual account verified?
Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period.Published on Aug 7, 2024Updated on Dec 19, 202534My phone isn't working, what should I do?
Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app.Published on Aug 1, 2024Updated on Jan 27, 20267How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Security Center > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on Jan 19, 2025Updated on Feb 9, 20262How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on Aug 16, 2023Updated on Mar 27, 202612,838Why did my identity verification fail?
Center your face in the frame and follow the on-screen instructions during selfie detection. Submit your identity documents that meet our supported document type and Know Your Customer (KYC) requirements indicated on the page. Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification?Published on Aug 8, 2024Updated on Jan 2, 202640Pay Passkey FAQ
How can I withdraw assets if my device doesn't support Passkeys? Device must support passkey, which will be used to sign withdrawal transactions.10. What should I do if I lose my only remaining Pay Passkey? If there's only one passkey left, it can't be deleted. And if you lose access to the passkey, you can contact our customer service for a passkey reset.11. Are there any limitations on using Pay features after a Pay Passkey reset?Published on Feb 11, 2026Updated on Mar 11, 2026How do I buy crypto and earn rewards?
How do I earn the cash reward? You can earn up to $50 in BTC by following these steps: Opt in to the campaign through the app Buy $100 or more of any eligible crypto to get your first $5 in BTC reward Keep buying $100 or more for 4 more days in a row (total of 5 days) to get an additional $45 in BTC rewardWhat counts as an "eligible crypto" buy? To make sure your purchase counts toward your reward: Buy any coin except stablecoins: this offer excludes stablecoins like USDT, USDC, and USDG.Published on Dec 29, 2025Updated on Jan 29, 20263Spot grid bot FAQ
Here’s how it works for each option: If you invest in quote currency (for example, USDT): your bot will place buy orders at each grid level, using the quote currency to purchase the base currency (for example, BTC). When initialized, you'll typically see one buy order at each grid level. However, keep in mind that some of these orders might get filled immediately at the market price, depending on the current market conditions.Published on Aug 28, 2025Updated on Jan 22, 202616