All
FAQ
Announcements
Product documents
What's a futures trading bot and how do you automate trades with it?
OKX provides a range of powerful, cutting-edge trading bot strategies that perform various functions without requiring active management. Among them is futures grid mode — a futures trading bot that automatically buys and sells futures contracts at predetermined price levels. Although this tutorial focuses exclusively on our futures trading bot, it’s just one of several automated trading solutions we offer.Published on Dec 26, 2023Updated on Oct 29, 202535Common scam tactics
In case of transaction risks or if you realize you're being deceived, it's crucial to terminate the transaction immediately, cut your losses in a timely manner, save chat records with the scammer, and preserve transaction records on scam platforms. Contact our customer support promptly for assistance. Avoid sharing your screen, inputting unknown codes, or trusting unsolicited offers from individuals claiming to provide gifts, bonuses, or trading lessons.Published on Sep 28, 2023Updated on Feb 6, 20262,631What's a limit order?
You can choose the order type that best suits your trading needs.What's a limit order? A limit order is an order where you set the order quantity and the maximum price you are willing to buy or the minimum price you are willing to sell. When the market price meets your conditions, the system will execute the order at the best available price within your specified limit.Published on Aug 22, 2023Updated on Apr 3, 2026175OKX listing mechanism
Can the best bid price be higher than the best ask price during the pre-open period? Yes. During the pre-open period, orders are collected but not executed. As a result, the displayed best bid price may be higher than the best ask price. Orders are matched only after official trading begins and according to normal trading rules.Published on Apr 27, 2018Updated on Apr 2, 20267,469How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make smarter, well-informed trading decisions.Published on Nov 5, 2024Updated on Sep 10, 202513How do I reverse my trading position with one tap?
Best used in highly liquid trading pairs for smoother execution. Learn more about other trading-related topics here.Published on Jul 5, 2025Updated on Apr 6, 20269How do I activate my Pay?
To ensure the best security and reliability, we strongly recommend using the native passkey management tool called Passwords to create, store, and manage your passkeys. Learn more about Pay Passkey here.Published on Feb 11, 2026Updated on Mar 11, 2026How do I buy crypto with Apple Pay?
For the best experience, please add your card directly through the Apple Wallet app. Once added, you can choose Apple Pay as your payment method on our app to buy crypto with that card.Published on Jul 22, 2025Updated on Dec 3, 20251How do I buy crypto with ACH?
ACH purchases generally have no fees, but it's best to review the transaction summary for accurate fee details before confirming your order.4. What should I do if I encounter errors during an ACH purchase? If you experience any issues, contact our customer support and provide screenshots to help us assist you faster.5. How can I check my remaining ACH purchase limits? Select the information icon next to your selected payment method to view your remaining ACH purchase limits.Published on Apr 25, 2025Updated on Dec 31, 2025What can I do if my device is running in an unsafe environment?
If you receive a security prompt on the OKX app, it's best to stop your current operations on the app immediately and check your device's operating environment to prevent safety risks. Depending on the scenario, please try the following: If your phone is rooted, you may: restore the phone to an unrooted state, or download and log in to the OKX app on an unrooted device If you're using public wifi with security risks, switch to a private, safe network instead.Published on Jan 19, 2023Updated on Feb 12, 2026298How to prevent phishing emails?
Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 20253How do I secure my account after detecting unusual activity?
If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on Feb 12, 202632A beginner's guide to identity verification
For the best experience, try using the nationality that is most relevant to your identity and that is supported by your identity verification documents.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. Please select a different form of ID from the options available.4. What forms of official ID are accepted?Published on Oct 9, 2025Updated on Dec 30, 20253How do I stay safe from phishing SMS using the name OKX?
As scammers adopt more sophisticated methods, staying alert and informed is your best line of defense. Even experienced users can be caught off guard if they're not careful. Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed.Published on May 9, 2025Updated on Mar 4, 2026321Why hasn't my withdrawal arrived in the account?
Please contact their customer support with the following details: Transaction ID (TxID or hash) Asset and amount Destination wallet address Time of withdrawal Any relevant screenshots They’ll be in the best position to assist further. If none of the above applies to you, please contact our customer support by clicking the button below:Published on Aug 22, 2023Updated on Apr 7, 202620,656