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How do I protect my account from Trojan horse takeovers?
Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.Published on 30 May 2025Updated on 5 Feb 202611Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 30 Dec 2025858How do I become part of the OKX P2P Merchant Program?
After passing the verification, a star-shaped Maker badge will appear next to your nickname. Note: When Makers conduct P2P trading on the platform, making payments without real-name verification violates the platform's trading rules. To ensure smooth transactions, please carefully read and comply with the relevant rules before trading: OKX P2P trading RulesPublished on 25 Nov 2022Updated on 29 Jan 2026716How do I level up my trades with Mizar?
Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar? Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar. Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up. After the first month, you'll receive a $1,000 free volume to trade.2. Do I need to deposit funds on Mizar to trade? No.Published on 28 Mar 2024Updated on 2 Jan 20265Building RFQs
Selecting the star icon next to a currency pair in the currency selection section of the product menu will instantly add that pair to your favorites. OTC Block Trading only supports saving currency pairs as favorites, not individual instruments.How do I add a counterparty to my favorites?Published on 30 Jun 2022Updated on 12 Feb 202630X Layer upgrade and OKT/OKB asset handling FAQ
To optimize the performance of the X Layer network and enhance the stability and circulation efficiency of OKB as the native gas token, the platform will upgrade the OKB smart contract. As part of this upgrade, OKT will be phased out and exchanged for OKB, and a one-time burn of historically repurchased and reserved OKB will be carried out. This article outlines the implementation schedule, exchange rules, and FAQs, helping you stay informed and manage your related assets.Published on 13 Aug 2025Updated on 29 Jan 202627Why is my deposit/withdrawal suspended?
What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger. As public blockchains are decentralised, node upgrades are not compulsory. Node upgrades usually take place after a mainnet upgrade. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we will resume our service immediately.Published on 31 Aug 2023Updated on 26 Jan 2026992Common scam tactics
Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on 28 Sept 2023Updated on 6 Feb 20262,631Affiliate activity portal - join page enhancement
OKX Affiliate Portal recently received an upgrade. Affiliates are now able to directly promote the activity by sharing the "join" URL. This update makes it easy for you, an affiliate, to share ongoing campaigns with your community. How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page.Published on 8 Jun 2023Updated on 25 Mar 2026221Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on 14 Oct 2025Updated on 15 Jan 20265How can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on 17 Aug 2023Updated on 3 Mar 20263,692Affiliate FAQ
As an upper-level affiliate, can I upgrade a user to a sub-affiliate? You can't upgrade a user to your sub-affiliate in the following scenarios: You've reached the tier limit and cannot add sub-affiliates. In this case, contact the business development manager for assistance. The user hasn't completed identity verification. The user is located in a country or region excluded from the affiliate program. Due to other compliance issues, the user can't be upgraded to a sub-affiliate.2.Published on 4 Dec 2024Updated on 6 Apr 2026722How can I reduce trading fees?
After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page. The system calculates total volume daily at 00:00 (UTC+8) and updates the latest fee tiers between 04:00 and 06:00 (UTC+8).Become an affiliate and earn fee rebates You can apply to become an OKX affiliate and earn fee rebates by successfully inviting 10 valid new users. Invited users who are flagged by risk controls don’t count as valid.Published on 19 May 2025Updated on 7 Apr 202664What's Smart Arbitrage bot and how do I use it?
Rewards are distributed every 3 days.What's the upgraded Smart Arbitrage bot staking? Our Smart Arbitrage Bot just got an upgrade — now with integrated staking for even more earning potential. In addition to automating one-click arbitrage trades to capture price differences across markets, the bot now allows users to compound returns by staking their funds on Ethereum or Solana networks.Published on 22 Aug 2024Updated on 9 Feb 2026106What are OKX SG's crypto trading bots and how do I utilize them?
Set your spot grid trading manually, now with grid quantity up to 1,000 grids Now, you can set up to 1,000 grids—an upgrade from the previous 300—thanks to a dynamic order-hanging mechanism, helpful front-end prompts, and grayed-out logic orders with tooltips, all while keeping the UI clean and efficient.Learn how to use the spot grid trading bot here.What's the Spot DCA (Martingale) trading bot?Published on 28 Jul 2025Updated on 17 Nov 2025