By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.

Regulated in Europe: OKX was the first to obtain a MiCA license, making it available for the whole of Europe. The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.

If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.

Select the exchange or platform from the dropdown list Once you've selected your exchange or platform, you will be prompted for additional information due to Travel Rule requirements. Please fill in the information and click next to proceed with your withdrawal. Fill out the information according to travel rule requirementsPrivate Wallets For private wallets, we currently provide 2 options to verify your wallet, Digital Signature and Satoshi Test.

(web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading All your assets (e.g. USDT) will be stored in your Funding Account. To trade, you'll need to transfer funds to your Trading Account. How to transfer funds?

Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.

Please note that crypto transactions are subjected to the Travel Rule, which requires additional information for it to be unlocked. Please check out our guides on depositing crypto to OKX: How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 5: Start trading OKX allows you to buy and sell your crypto effortlessly.

In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).

An official customer support will contact you via email and walk you through the process. Please ensure you stay reachable and check the email address linked to your OKX account for an email from OKX. Provide the required information according to the email received.2. Why can’t I appeal T+1 orders?

To meet these requirements and comply with the Travel Rule, we'll be introducing the Satoshi test, a robust method to verify control over private wallet addresses. For more information on Travel Rule, visit here.What's Satoshi test? The Satoshi test is a verification process on our platform that involves sending a random amount of cryptocurrency—typically worth 5 USDC—to a target address within a 180-minute window to confirm control.

We may request you to update or verify the following information: Personal details: name, ID number, and date of birth Address information: address and proof of address (if applicable) Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others) This information helps us: Verify your identity and secure your account Prevent unauthorized access and financial fraud Maintain compliance with global financial regulations All your

What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.

We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.

Make a habit of gathering screenshots and concrete evidence of your interactions to support your dispute. Don't hesitate to walk away from deals if they're appearing suspiciously. Avoid transacting outside of our P2P platform: P2P crypto scams occur when scammers bypass a platform's escrow system and transact externally. Limit your P2P transactions to our P2P platform to add an additional layer of security to your P2P trades.

Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently. Keeping everything in one place allows us to provide the most accurate and timely assistance possible.What else should I do?