Select Cookies and Cached files, then confirm to clear them. Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.

Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.

For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.

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If third-party apps obtain the required permissions, they may even directly access data stored in your web browser, such as browsing history, bookmarks, and stored cookies. Once a malicious app is installed, scammers may gain direct access to your account without requiring you to log in again. Therefore, please make sure to download and install mobile apps only from official and trusted channels.3.