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How do I use a physical security key to protect my account?
We support advanced authentication methods, including hardware security keys, to help protect your account. You can use a hardware security key in two main ways:1. Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.Published on 10 Jan 2025Updated on 12 Feb 2026FAQ17,929What should I do if the T+N security protection is triggered and I can't trade?
What is T+N (Security protection for buying crypto)? T+N refers to a security protection mechanism for cryptocurrency purchases. When you buy crypto through P2P on the platform, the system performs a comprehensive risk assessment of the transaction. Based on this assessment, it may temporarily restrict the withdrawal and P2P resale of the equivalent assets for N days.Published on 17 Mar 2023Updated on 4 Apr 2026FAQ2,641Understanding OKX's Security Fund
Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses. OKX is not an insurer, and the Security Fund does not cover losses arising from a user's individual trading decisions, security breaches, or unexpected market events. Users are always solely responsible for their own risk management.2.Published on 25 Mar 2026Updated on 6 Apr 2026FAQ3What's OKX Security Assistant?
OKX Security Assistant is an application developed by our security team to protect our Windows users, prevent virus and trojan attacks, and safeguard user assets. When you receive a risk alert from OKX Security Assistant on a Windows device, it indicates that the current device environment may pose threats to your account and asset security.Why did I receive a risk alert from the OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 2026FAQ14What's Strategy protection and hidden personal trades features?
With strategy protection, your entries are protected and possible slippage issues through external signal replication by another Lead trader are minimized, thus, maintaining the validity of trading strategies.How do I use the Strategy protection feature?Published on 14 Jul 2024Updated on 7 Apr 2026FAQ62How do I secure my exchange account?
For more information on preventing phishing attacks, please refer to: How can you protect yourself from phishing website scams? How can you protect yourself from a phishing attack? We recommend following the above guidance to enhance your account security. OKX will work together with you to safeguard your account, reduce the risk of cyber threats and scams, and protect your digital assets. Strengthening account security is the first step toward protecting your assets.Published on 12 Jun 2024Updated on 23 Mar 2026FAQ1,315How can I protect myself from scammers?
Here are some tips to avoid potential scammers and learn how to secure your assets.1. Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller.Published on 21 Aug 2023Updated on 3 Mar 2026FAQ12,072OKX to activate the price protection mechanism for the RWA token index
For index calculation logic, please refer to: Spot index prices Please note: Price protection is enabled for the XAUT/USDT and XAUT/USD indices (threshold X = 10%). Based on market conditions, OKX may enable protection for additional RWA indices, disable protection, or adjust parameters without further notice. OKX team November 6, 2025 Disclaimer This content is provided for informational purposes only and may cover products that are not available in your region.Published on 6 Nov 2025Updated on 21 Nov 2025AnnouncementsHow can you protect yourself from a phishing attack?
For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way.Published on 17 Aug 2023Updated on 3 Mar 2026FAQ3,692How do I protect my account from Trojan horse takeovers?
Separate devices: keep your authentication and passkey apps on a secondary secure device when possible.Device safety Avoid jailbreaking or rooting your devices. Protect devices with strong PINs, biometrics, or secure locks. Refrain from visiting untrustworthy websites or installing unknown software. Use devices and software from reputable sources only. Note: If your email, authenticator, and passkey accounts share the same login, a hacker could compromise all of them at once.Published on 30 May 2025Updated on 5 Feb 2026FAQ11How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ32What can help prevent P2P crypto scams and protect my assets?
In our platform, our user's security and privacy are of utmost importance. As part of our escrow service we provide to safeguard our user's P2P transactions, we'll hold crypto for the buyer during the transaction. The purchased crypto assets will only be released to the buyer after the seller confirms that payment has been received. Traders must understand how they could be targeted to protect their crypto holdings and ensure a safe, seamless P2P trade.Published on 2 Sept 2023Updated on 12 Feb 2026FAQ1,459OKX P2P block trade: Enjoy seamless and secure high-volume crypto transactions
Introducing OKX P2P block trade — your gateway to secure, high-volume crypto transactions. Level up your crypto game and trade with confidence today. What is OKX P2P block trade? OKX P2P block trade is a special service designed to trade large amounts of Bitcoin and other cryptocurrencies securely and efficiently. How does OKX P2P block trade work? Block trading in crypto is similar to large trades in traditional markets.Published on 17 May 2024Updated on 17 Nov 2025AnnouncementsOKX smart account has been upgraded to provide enhanced security for your assets
Dear OKX users, To enhance the security of your assets, OKX Wallet has upgraded the contract of the smart account for the EIP-1271 signature method. This upgrade aims to prevent the theft of your assets by malicious websites. To complete the contract upgrade of your smart account, please ensure that you've upgraded your OKX app to the latest version.Published on 13 Nov 2023Updated on 17 Nov 2025AnnouncementsImportant updates to payment methods in: COP, ARS, MXN and PEN
PEN A new dedicated "CCI number" field will be added for several payment methods: Bank transfers, Interbank, Scotiabank Peru, and Banco de Credito. Please update your 20-digit "CCI number" to continue using these payment methods seamlessly. 4. ARS A new validation rule (numbers 0-9 only, length: 22) will be applied to the "CBU/CVU" field for all ARS payment methods that include it.Published on 10 Dec 2025Updated on 19 Dec 2025Announcements