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How do I check if an email is officially from OKX via EML file?
Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on 24 Nov 2025Updated on 4 Mar 2026FAQ15How do I verify OKX's ownership and balance of the wallet address?
Compare the OKX balance published in the file and returned result to see if it's consistent Verify the balance of all addresses Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on 26 Sept 2023Updated on 26 Jan 2026FAQ996Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder. Open a text editor (e.g., Notebook), then paste and save the JSON string as a file. The file name must end with "_inclusion_proof.json." Save the file in a new folder. The JSON string contains your account balance and a snapshot of the Merkle path.Published on 21 Oct 2024Updated on 11 Feb 2026FAQ90Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json." The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder.Published on 10 May 2023Updated on 8 Sept 2025FAQ179Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 23 Feb 2026FAQ11,514How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026FAQ850How to solve the problem of encountering errors when logging in to wallet
This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans. Download and log in to the wallet extension through our official website. If you’re using batch tools, download them only from trusted sources.Published on 15 Jul 2024Updated on 17 Nov 2025AnnouncementsOKX to adjust position tiers of margins and discount rates
Specific adjustment details are as follows: Margin position tiers: 6:00 am — 10:00 am (UTC) on Oct 31, 2024 For more details on the new position tiers, refer to the following Excel file: Oct25 v1 6:00 am — 10:00 am (UTC) on Nov 1, 2024 For more details on the new position tiers, refer to the following Excel file: Oct31 v1 The position tiers for isolated margin and cross margin in single-currency mode will be adjusted according to the table above.Published on 21 Oct 2024Updated on 17 Nov 2025AnnouncementsHow to prevent phishing emails?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?”Published on 24 Jun 2025Updated on 16 Dec 2025FAQ3Tokenlon (LON)
Details Total supply: 200,000,000 LON Other Information Official website: https://tokenlon.im/ Whitepaper: https://tokenlon.im/files/Tokenlon-litepaper_en-us.pdf Disclaimer This document is compiled from the official whitepaper and relevant documents provided by the project team to provide investors an overview of the cryptocurrency. The information contained in this document is collected legally. We make every effort to provide reliable, complete and accurate information.Published on 23 Dec 2020Updated on 17 Nov 2025AnnouncementsHow can I troubleshoot web or app issues?
Select Cookies and Cached files, then confirm to clear them. Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on 11 Feb 2026Updated on 4 Mar 2026FAQ6How do I complete the required tasks shown in the app?
You can upload multiple files if needed, as long as they are clear, readable, and within size limits. If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on 3 Jul 2025Updated on 10 Jul 2025FAQ35How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60How do I protect my account from Trojan horse takeovers?
Risky file types include .exe, .zip, .docm, and .xlsm. Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.Published on 30 May 2025Updated on 5 Feb 2026FAQ10How do I download my account statements?
However, you can still access records beyond 90 days by downloading your full trading history file. Select Trading history to view your trading history Select Download to enter the Download trading history page Select Download to enter the Download trading history page Select your preferred date range, then select Export Note: you can download statements from February 2021 onwards.Published on 6 Nov 2024Updated on 4 Mar 2026FAQ73