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How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 4 Mar 2026FAQ19,541How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 15 Oct 2025FAQ28How do I join a video call with customer support?
Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on 26 Aug 2025Updated on 19 Mar 2026FAQ43The Recommendations to Improve OKX Account Safety
Users can improve security settings to prevent abnormal login: 1. Created second verification by binding Google Binding Google Authenticator Tutorial: a: Download and Install: Search Google Authenticator in App Store and install. b: Linking Google Verification: Users will get a secret key and make sure you have chosen to make the key Time based. Next step, a user is able to login OKX account and enter “Security”-“Google Auth”. It will show a QR code.Published on 30 Sept 2017Updated on 17 Nov 2025Announcements4 Steps to Keep Accounts Safe
Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 2. To improve security awareness, users do not login account on the public computer; and personal computer should install anti-virus software. 3. Users should create an admin password when making transactions. OKX has a strong security system, but we need users’ cooperation and use the relevant settings.Published on 3 Oct 2017Updated on 17 Nov 2025AnnouncementsHow do I buy crypto with GrabPay?
Preview your order Preview your purchase and submit it by selecting Buy Login using your GrabPay registered phone number and approve the login via the Grab app Back on the OKX web, continue and authorize the paymentFAQ1.Published on 28 Jan 2026Updated on 28 Jan 2026FAQHow do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on 15 Sept 2023Updated on 3 Mar 2026FAQ6,121OKX Supports Users to Claim Polkadot (DOT)
Login wallet by Private Key, Keystore File or Mnemonic Phrase to check the ETH address of your DOT ERC20 asset. After login, copy the address of the ETH account (There shall be DOT ERC20 asset in the address) 6. Open https://polkadot.js.org/apps/#/claims and Select Your Polkadot CC1 Account and select MY OKX ADDRESS. Then, click [Continue]. 7. Please fill your ETH address saved in the step 5 in the box of "Enter the ETH address from the sale". Then, click [Continue]. 8.Published on 8 Jul 2020Updated on 17 Nov 2025AnnouncementsWhat's the current status of the temporary account security measure?
For more information on how to change your login password on our platform, please see our help article How do I change my login password?. We apologize for any inconvenience this may cause. However, we believe that this security measure is essential for protecting your account and your digital assets.Published on 4 Jul 2024Updated on 28 Aug 2025FAQ156How do I protect my account from Trojan horse takeovers?
Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.Published on 30 May 2025Updated on 5 Feb 2026FAQ10What do I need to do when I change my country of residence?
Updated login URL Use the correct login site by following the account login flow on the web. There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address.Published on 10 Apr 2025Updated on 16 Mar 2026FAQ499How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ30What is sub-account?
On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ1,818How do I transfer/deposit crypto with my sub-accounts?
On the web Login to your OKX main account and go to Transfer via one of the following: Profile > Sub-accounts, find the sub-account that you want to transfer funds and select the Transfer icon Assets > My assets, select Transfer > Main and sub-account Assets, select Transfer > Main and sub-account Select the Sub-account you would like to transfer and your preferred crypto in Asset.Published on 22 Aug 2023Updated on 18 Mar 2026FAQ7,197How do I secure my exchange account?
Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.Published on 12 Jun 2024Updated on 12 Feb 2026FAQ1,299