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OKX is going to delist several spot trading pairs
In order to maintain a robust spot trading environment, we constantly monitor the performance of all listed projects and review their listing qualifications on a regular basis. Based on feedback from users and the OKX Token Delisting / Hiding Guideline, we will be delisting several projects that do not fulfill our listing criteria. The affected projects are as follows: RACA/USDC; XCH/USDC;...Published on 28 Apr 2023Updated on 17 Nov 2025AnnouncementsOKX is going to delist several margin trading pairs
In order to improve market liquidity and improve the overall user experience, OKX will delist several low-liquidity margin trading pairs. The details are as follows: Margin trading OKX will: Margin trading pairs Cease borrowing feature Delisting time ALPHA-USDT April 11, 2023, 06:00 AM UTC April 18, 2023, 03:00 AM UTC BAT-BTC April 18, 2023, 06:00 AM UTC ENJ-BTC April 18, 2023, 07:00 AM UTC...Published on 6 Apr 2023Updated on 17 Nov 2025AnnouncementsHow do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on 11 Aug 2023Updated on 26 Jan 2026FAQ5,362FIL, DOT, and ARB now available on Dual Investment
How to subscribe on the OKX App: Step 1: Go to Grow > Earn > Structured Products > Dual Investment Step 2: Select FIL, DOT, or ARB. Step 3: Select "Buy low" or "Sell high" and select one of the available products. Step 4: Enter an amount higher than the minimum subscription amount. Go to the table below to see the minimum subscription amount for each crypto.Published on 27 Apr 2023Updated on 17 Nov 2025AnnouncementsHow to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on 8 Dec 2025Updated on 26 Dec 2025FAQ1,238How do I transfer/deposit crypto with my sub-accounts?
After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on 22 Aug 2023Updated on 18 Mar 2026FAQ7,247How do I buy and sell crypto with a third party?
On the App Open your OKX App, then select Trade (double tap) > Buy and sell Double tap Trade to view trading options Go to Buy or Sell, then select the fiat currency and cryptocurrency you wish to transact.Published on 5 Sept 2023Updated on 19 Mar 2026FAQ673Step by Step Guide to Managed Trading Sub-accounts
The default setting for auto-unbinding is disabled.Manual unbinding Go to the [Sub-account] page and select [Client Accounts] 2. Select [Binding] - [Unbind] then follow the instructions to finish the unbinding process Auto unbinding Go to the [Sub-account] page and select [Client Accounts] 2. Go to [Action] - [Managed trading sub-account settings] 3. Select [Manage unbinding] and enable auto-unbindingPublished on 21 Mar 2023Updated on 23 Apr 2025Product documentationHow do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on 26 Aug 2025Updated on 26 Mar 2026FAQ46What is sub-account?
Login to your main account at okx.com and go to Sub-accounts Toggle on the Switchable option to switch between your sub-accounts and main account Toggle on the switchable option on the sub-account that you want log in Select Switch on the sub-account that you would like to log in to. Alternatively, you can go to Profile > Switch account, and select the sub-account you want to log in.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ1,823How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on 6 Sept 2023Updated on 9 Feb 2026FAQ4,050How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inPublished on 15 Sept 2023Updated on 15 Oct 2025FAQ22How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on 22 Aug 2023Updated on 25 Mar 2026FAQ359How to receive LUNA airdrop on OKX
Users can go to their funding account on the OKX web interface, search for LUNA and then click the button to receive the tokens. All of the tokens received from the airdrop will go directly to your OKX funding account. Please withdraw the airdrop before 04:00 pm UTC on Jun. 27, 2022, as the airdropped tokens that have not been collected after this will no longer be supported by OKX. Note: 1. It will take 4 hours for all airdrops to be delivered.Published on 28 May 2022Updated on 17 Nov 2025AnnouncementsHow do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Phone under the Authentication methods section Select Change phone number and enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on 7 Sept 2023Updated on 12 Mar 2026FAQ14,330