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A beginner's guide to identity verification
I have multiple nationalities. Which nationality should I use to pass identity verification? For the best experience, try using the nationality that is most relevant to your identity.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID?Published on 25 Sept 2023Updated on 25 Mar 20266,452P2P sell crypto FAQ
Your bank or third-party apps used may charge a transaction fee when you make a transfer.Published on 1 Sept 2023Updated on 24 Mar 20261,112How can I protect myself from scammers?
Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash.Published on 21 Aug 2023Updated on 3 Mar 202612,030How do I raise a dispute when using P2P trading?
We highly recommend that you chat with your buyer or seller first before submitting a dispute. You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment? Remember, don't release your crypto until you've actually received the payment in your bank/wallet account.Published on 22 Aug 2023Updated on 27 Mar 20263,507What should I do if I forget my OKX wallet password?
Comparison: Traditional Bank Accounts vs Web3 Wallets Category Traditional Bank Account Web3 Wallet Password recovery Reset by the bank Only recoverable via seed phrase or private key Asset control Custodied by the bank Fully controlled by the user Risk responsibility Partial compensation may apply User bears full responsibility Important Notes on Backing Up Seed Phrases and Private Keys To ensure the safety of your assets, please follow these best practices when backing up your seed phrase or privatePublished on 28 Oct 2022Updated on 5 Mar 202613,277How do I buy Bitcoin with Raast?
Individuals can use Raast through their bank accounts by linking their accounts to the Raast system and making transactions through their bank's online banking portal or mobile application.How to use Raast? To use Raast, you need to have a bank account with a bank that is connected to the Raast system.Published on 12 Mar 2024Updated on 24 Mar 2026222How to add a payment method to OKX P2P trading?
Important note, you have to complete your identity verification before you can start adding it.On the app On the P2P trading page, select My profile Select Profile on the P2P trading page Select Payment to see all available payment methods Select Add account, choose your currency and payment method from the list (bank or e-wallet) Select add account option to start adding your details Insert your bank account name (name of the bank card holder) and account number, verify your added payment methodPublished on 22 Aug 2023Updated on 24 Mar 20261,892How do I buy Tether (USDT) with Raast?
Raast employs cutting-edge technology such as blockchain and biometric verification to give banks and other financial institutions a quick, safe, and dependable method of transferring cash. It's intended to enhance the entire banking experience for clients while also allowing companies to function more effectively.How does one use Raast? To utilize Raast, one must have an active bank account that is connected to the Raast network.Published on 4 Apr 2024Updated on 24 Mar 2026343How do I manage my P2P settings?
You'll need to select the currency and your bank or payment system. Confirm this info with an authenticator, email, or SMS code, and select Add again. To delete any payment method, just select it and select Delete. Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations.Published on 22 Aug 2023Updated on 17 Mar 20262,527What are Source of Funds (SoF) and Source of Wealth (SoW)?
SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows businessPublished on 24 Dec 2024Updated on 4 Mar 2026725How do I make a deposit? (web)
It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. When making a deposit, all cryptos require a deposit address. Some crypto also require an additional tag (also known as a Tag or Memo) to be filled in along with the address.When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 13 Aug 2023Updated on 26 Jan 20267,538Guide to ID and selfie photos for identity verification
Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your passport, national ID card, driver's license, or other kinds of government-issued ID. The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID?Published on 13 Oct 2023Updated on 28 Jan 202613,312How do I make a deposit? (app)
It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. When making a deposit, all cryptos require a deposit address. Some crypto also require an additional tag (also known as a Tag or Memo) to be filled in along with the address.When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 22 Aug 2023Updated on 26 Jan 2026148,444Crypto available for withdrawal FAQ
Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on 25 Jan 2024Updated on 11 Feb 20263,682What's a private key/seed phrase?
The wallet address is akin to a bank card number, which can be made public without much risk as long as the password remains hidden. The private key acts as an authentication for the wallet address, similar to a bank card number and its associated password. Thus, it's essential to maintain the secrecy of the private key in order to maintain control over the funds in your wallet. Through the private key, it can deduce the wallet address.Published on 24 Aug 2023Updated on 25 Mar 20262,846