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What onboarding information is required for a Trust?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process? Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users.Published on 13 Oct 2023Updated on 12 Feb 2026112Security audit report collection
Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.Published on 11 Nov 2022Updated on 27 Jan 20267,074What onboarding information is required for the government-owned enterprise?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a government-owned enterprise need to consider for the onboarding process?Published on 13 Oct 2023Updated on 19 Mar 202661What onboarding information is required for a fund?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a fund need to consider for the onboarding process?Published on 13 Oct 2023Updated on 12 Feb 2026112What onboarding information is required for a privately owned company?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a privately owned company need to consider for the onboarding process? Identify all key parties Identify all key parties involved in the privately owned company, including the corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on 13 Oct 2023Updated on 12 Feb 2026277Why did my identity verification fail?
Submit the following documents: Your disability certificate Photos of the front and back of your ID card Photos of the front and back of the immediate family member’s ID card Photos of the personal information page of both your and your immediate family member’s household registration Go to OKX help center and submit a feedback form for the required materials as instructed. During video verification, please prepare the original documents in advance.Published on 5 Sept 2023Updated on 23 Feb 202611,513Google Pay – Additional Terms
Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device?Published on 8 Aug 2025Updated on 3 Oct 202510OKX contract voucher and usage rules
When closing a position, if the user's balance deducting trading fee is bigger than the face value of the contract voucher, the profits will be automatically transferred to the user's trading account If the balance is smaller than face value, OKX will recover all the remaining costs, and users will not bear any losses.Benefits of a contract voucher Users can open a perpetual contract position without spending their own funds Easy to learn and use Profits are withdrawable after the closing of a positionWherePublished on 15 Aug 2023Updated on 24 Mar 2026561How do I authorize a new device when I log in?
If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you. For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices.Published on 31 Aug 2023Updated on 16 Mar 202613,698How do I trade with OKX Wallet Trader Mode?
This protects your account and strategy.Order Protection Without authentication, others could access your pending orders, risking: Front-running: malicious actors could exploit your order details to manipulate prices before execution Targeted attacks: adversaries might artificially drive the market to your trigger price (e.g., stop-loss hunting), resulting in asset losses.How it works: You'll sign a verification message with your private key Your ownership is confirmed without exposing your actualPublished on 22 Aug 2025Updated on 23 Mar 2026507OKX DEX FAQs
Be aware of MEV (Maximal Extractable Value) attacks, such as front-running and sandwich attacks. These occur when bots detect your pending transaction and place their own trades before and after it, potentially causing you to receive a worse price. Enable MEV protection if your wallet or DEX supports it, you can do it during the preset stage. MEV protection routes transactions through private relays or protected mempools to reduce the risk of front-running and sandwich attacks.Published on 5 Feb 2026Updated on 25 Mar 20265How do I use CeDeFi trading?
Please wait patiently for the front-end status to be updated; it will be shown as successful once the transaction is confirmed on-chain.How do I sell the spot crypto assets I hold on the exchange through DEX? Currently, selling crypto assets on the DEX after purchasing them on the exchange is not supported. In DEX trading, how can I view the account opening fee for the Associated Token Account (ATA) on the Solana chain?Published on 24 Sept 2025Updated on 3 Mar 20265How do I protect my account from Trojan horse takeovers?
Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates. Display fake pop-ups You may see convincing prompts asking for two-factor authentication codes or other sensitive data.How does the Trojan horse take over our OKX account?Published on 30 May 2025Updated on 5 Feb 202610What should I do if I forget my OKX wallet password?
Comparison: Traditional Bank Accounts vs Web3 Wallets Category Traditional Bank Account Web3 Wallet Password recovery Reset by the bank Only recoverable via seed phrase or private key Asset control Custodied by the bank Fully controlled by the user Risk responsibility Partial compensation may apply User bears full responsibility Important Notes on Backing Up Seed Phrases and Private Keys To ensure the safety of your assets, please follow these best practices when backing up your seed phrase or privatePublished on 28 Oct 2022Updated on 5 Mar 202613,271OKX P2P dispute handling rules
The seller bears full responsibility in regards to the release of crypto without verifying full payment, which is crucial in maintaining the integrity of the transaction. OKX is not responsible for any resulting losses and can not guarantee the recovery of outstanding funds. 4.Published on 28 Aug 2023Updated on 11 Mar 20261,105