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Issues with some REST API endpoints
Dear Clients, We are aware of issues that occurred earlier today with some REST API endpoints, including GET/api/v5/account/balance and GET/api/v5/account/positions. The issues have been resolved and OKX will publish an incident report in due course. We sincerely apologize for any inconvenience this incident may have caused. Regards, Team OKXPublished on 27 Mar 2024Updated on 17 Nov 2025AnnouncementsHow to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on 6 Feb 2025Updated on 10 Sept 2025FAQ3What's Strategy protection and hidden personal trades features?
The hidden Personal trades feature allows lead traders to hide your personal trades from other users. When this feature is enabled, your personal trades aren't visible to others, and the trader isn't featured on the leaderboard. By default, visible personal trades are displayed with a 5-minute delay. This ensures a basic level of privacy even if the feature isn't explicitly enabled.Published on 14 Jul 2024Updated on 2 Apr 2026FAQ62What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank. If you have SEPA deposit accounts, a new SEPA deposit account will be automatically assigned to you. Any existing EUR balances will be seamlessly transferred to your new SEPA account.Published on 2 Jul 2025Updated on 17 Nov 2025FAQ169Why am I asked to confirm my personal details again?
personal data is encrypted and securely stored in line with data protection laws.Published on 19 Mar 2025Updated on 15 Oct 2025FAQ140Common scam tactics
Later, when users invest a significant amount of funds, scammers will reject withdrawal requests for various reasons such as "low credit score, requiring payment of a certain amount," or demanding a deposit before allowing withdrawals. User withdrawal requests are being rejected and being requested to deposit more funds to increase the credit score Another common situation where an individual fell victim to an online scam involving the Edaytask platform.Published on 28 Sept 2023Updated on 6 Feb 2026FAQ2,624Resumption of High-performance Blockchain (HPB) Deposits & Withdrawals
Dear valued customers, We will reopen the deposits and withdrawals of High-performance Blockchain (HPB) from 8am Dec 14, 2018 (CET) as the client upgrade has completed. Please rest assured that the server is in stable operations and all your deposits during the maintenance time will be automatically credited to your account soon. Thank you for your continued support. Regards, OKX Dec 14, 2018Published on 14 Dec 2018Updated on 17 Nov 2025AnnouncementsSuspension of High-performance Blockchain (HPB) Deposits & Withdrawals Due to Client Upgrade
Dear valued customers, We have paused High-performance Blockchain's (HPB) deposits and withdrawals from 9am Dec 19, 2018 (CET) for a client upgrade. The services will be resumed once the upgrade completes. During this time, you can still deposit HPB into OKX, please rest assured that your asset will be credited to your account after the upgrade. We apologize for the inconvenience caused. Regards, OKX Dec 19, 2018Published on 19 Dec 2018Updated on 17 Nov 2025AnnouncementsSuspension of High-performance Blockchain (HPB) Deposits & Withdrawals Due to Client Upgrade
Dear valued customers, We have paused High-performance Blockchain's (HPB) deposits and withdrawals from 5am Dec 13, 2018 (CET) for a client upgrade. The services will be resumed once the upgrade completes. During this time, you can still deposit HPB into OKX, please rest assured that your asset will be credited to your account after the upgrade. We apologize for the inconvenience caused. Regards, OKX Dec 13, 2018Published on 13 Dec 2018Updated on 17 Nov 2025AnnouncementsHigh-performance Blockchain (HPB) Mainnet Swap Will Be Supported
Please rest assured that we will handle all technical requirements involved in completing the registration of your HPB tokens on our platform. Please note that HPB depositing and withdrawal will be suspended from 04:00 Nov 7, 2018 (CET). Also, do NOT use the existing HPB deposit address after the swap completes. A new address will be generated for depositing. We will make a further announcement when HPB depositing and withdrawal services resume. Thank you for your continued support.Published on 7 Nov 2018Updated on 17 Nov 2025AnnouncementsStellar (XLM) Mainnet Upgrade: Depositing and Withdrawal Suspension
Dear valued customers, Due to mainnet upgrade, the depositing and withdrawal of Stellar (XLM) will be suspended from 11:00 Oct 10, 2019 (CEST, UTC+2) until the upgrade is complete. Please rest assured that all deposits made during the upgrade will be automatically credited to your account. We apologize for any inconvenience this may cause. Thank you for your continued support and we assure you our best services at all times. Regards, OKX Oct 10, 2019Published on 10 Oct 2019Updated on 17 Nov 2025AnnouncementsWhy is my deposit not credited even when all information is correct?
The deposit network for this token is currently closed: for some tokens, the network may temporarily suspend deposits, which can prevent the deposit from being credited. In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 12 Feb 2026FAQ1,809Starchain (STC) Mainnet Swap Will be Supported
We will suspend STC depositing and withdrawal from 15:00 Aug 15, 2018 (HKT). The services will be resumed after the swap is complete and the stability of the mainnet is assured. Please rest assured that we will handle all the technical requirements involved. Please note: 1. During the suspension, the existing depositing and withdrawal addresses of STC will be discarded. Any STC deposit to the old address will not be retrievable. 2.Published on 15 Aug 2018Updated on 17 Nov 2025AnnouncementsOKX P2P user transaction rules
You should not indicate any personal information (e.g., phone number, social networks, messengers, etc.) while trading or in auto-replies. You should not include "OKX", names of local banks and payment systems, personal information or any other sensitive words in their nicknames.Published on 5 Sept 2023Updated on 24 Mar 2026FAQ1,021OKX to list Love Hate Inu (LHINU) for spot trading
Such information may not be suitable for all persons; it should not be relied upon in connection with a particular investor's trading; and, is not intended to be, nor should be construed as, an offer, recommendation or solicitation. Such information is also not intended for persons who reside in jurisdictions where providing such information would violate the laws or regulations of such jurisdiction.Published on 16 May 2023Updated on 17 Nov 2025Announcements