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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 6, 202649Unseen City Shirts - The Roses and The Bees - NFT FAQ
In this case, Rare and Ultra Rare digital collectibles unlock Man City prizes. What makes digital collectibles different from physical collectibles? Digital collectibles exist online, they are not a physical object. They are stored on the internet, usually in a digital wallet for safety and security. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet?Published on Apr 19, 2024Updated on Sep 8, 202523Unseen City Shirts - Blue Moon - NFT FAQ
In this case, Rare and Ultra Rare digital collectibles unlock Man City prizes. 3. What makes digital collectibles different from physical collectibles? Digital collectibles exist online, they're not a physical object. They're stored on the internet, usually in a digital wallet for safety and security.4. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet?Published on Apr 25, 2024Updated on Dec 4, 20252OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on Apr 2, 20267,469How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on Mar 4, 2026321OKX API FAQ
Real account calls require the use of the real account API key, and the value of the x-simulated-trading parameter in the request header needs to be 0. Simulated account calls require the use of the simulated account API key, and the value of the x-simulated-trading parameter in the request header needs to be 1.What's "Interface error: 51010 Request unsupported under current account mode"? This is related to your account mode.Published on Sep 20, 2024Updated on Mar 23, 2026134Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions
Withdrawal Margin Ratio If the MR% <= this ratio, assets cannot be withdrawn from or transferred out of the Risk Unit Margin Call Margin Ratio If the MR% <= this ratio, the margin call will be triggered, as described in the OKX Terms of Service. If a Borrower does not respond to a Margin call and the request to top-up collateral within 24 hours of the Margin call, the accounts within the Risk Unit may be liquidated.Published on Mar 12, 2025Updated on Dec 9, 202531How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 202613,744How do I avoid liquidation with trading tools and features?
Liquidation happens when the level reaches 100% and the margin call alert is at 300% (TBA). Always monitor your margin level Use stop-loss orders: a stop-loss order automatically closes your position when the market price reaches a predetermined level, limiting potential losses. Adjust leverage levels: modify your leverage as you prefer. As using high leverage increases the risk of liquidation, consider using lower leverage to reduce potential losses.Published on Aug 2, 2024Updated on Nov 17, 202516My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 1, 2024Updated on Jan 27, 20267Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To overcome this challenge, we break the accounts into smaller groups called batches. Each batch is processed separately using batch circuits, which checks the bottom portion of the Merkle tree. Batching not only makes it manageable but also allows us to run these checks at the same time (parallel processing).Published on Oct 21, 2024Updated on Feb 11, 202692What are OKX's crypto trading bots and how do I utilize them?
A special feature called Continuous Trading Cycles allows the trading bot to keep running, buying during dips and selling during rebounds, or starting new trading cycles after hitting the take-profit target. Learn how to use the Spot DCA (Martingale) trading bot here.How can I access OKX’s trading bots?Published on Sep 4, 2025Updated on Jan 20, 20261Understanding OKX's Security Fund
Some other cryptocurrency exchanges may have a similar system in place, typically called an "Insurance Fund". Within our OKX group, depending on local regulations, the term "Security Fund" may be known by other names.The fund is primarily used to manage losses incurred when a user's position is liquidated and subsequently leads to negative equity (a state where the market value of the position falls below the "bankruptcy price" or zero-margin level).2. What's the Security Fund Used For?Published on Mar 25, 2026Updated on Apr 6, 20263How can I do spot trading with the Jupyter Notebook?
Learn how you can do simple Spot trading by calling the functions in the python-okx library on a Jupyter Notebook.1. How can I run Python code snippets on a Jupyter Notebook? The Jupyter Notebook is an incredibly powerful and easy-to-use tool for Python development and data analysis. You can run a Jupyter Notebook server on Windows, Mac OS or Linux. This tutorial provides a pretty comprehensive guide on how to get a Jupyter Notebook up and running.2. How can I install the python-okx package?Published on Sep 29, 2023Updated on Sep 10, 2025549Common scam tactics
The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift". The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait."Published on Sep 28, 2023Updated on Feb 6, 20262,631