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Why is my deposit/withdrawal suspended?
A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain. Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 2026986Passkey FAQ
When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do? If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly.Published on Mar 19, 2025Updated on Mar 4, 2026117How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on Oct 23, 2024Updated on Feb 12, 202619What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Deposits made to the old SEPA account after the update will be automatically rejected and refunded.Open Orders Any open orders (e.g. Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence. You can place new orders after the system update is complete.Earn products Any active Earn products will be automatically redeemed before the system update.Published on Jul 2, 2025Updated on Nov 17, 2025169How do I authorize a new device when I log in?
You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.Published on Aug 31, 2023Updated on Mar 16, 202613,725Why hasn't my deposit been credited?
Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later. Please also be aware that some tokens are no longer supported on certain networks.Published on Sep 1, 2023Updated on Mar 3, 202613,725OKX Web3 FAQ
Users must be at least 18 years old and have full legal capacity.When acting on behalf of a business, users must have valid authorization and ensure the entity is lawfully registered. Access to Web3 services isn't available in sanctioned or restricted regions, and we reserve the right to restrict or terminate access in certain jurisdictions.5. Is KYC (identity verification) required to use our Web3 Wallet?Published on Jan 19, 2026Updated on Feb 27, 202669Buy crypto with rewards terms and conditions
Eligibility Requirements To participate, you must be at least 18 years old and meet the following criteria: Verification Status: You must be a KYC-verified retail user residing in eligible countries within the EEA. The eligible countries are: Netherlands, Germany, France and Poland. Platform Restriction: Participation is limited to the Mobile App only; web-based transactions do not qualify.Published on Feb 19, 2026Updated on Mar 16, 2026What can help prevent P2P crypto scams and protect my assets?
Fraud remains a tale as old as time. Today, cybercriminals are getting smarter, finessing their art as they cash in on cryptocurrency's growing buzz. Crypto scams are common in peer-to-peer trading (P2P), where a buyer and seller connect directly without a third party or intermediary to buy or sell cryptocurrency. In our platform, our user's security and privacy are of utmost importance.Published on Sep 2, 2023Updated on Feb 12, 20261,459OKX x McLaren NFT Sweepstakes Terms & Conditions
Eligibility: To participate in this Sweepstakes, you must be at least eighteen (18) years old and the age of majority in the country you reside.Published on Apr 25, 2024Updated on Sep 8, 2025607
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