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Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on Jul 20, 2023Updated on Feb 5, 2026FAQ802How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Apr 29, 2024Updated on Feb 18, 2026FAQ194OKX Wallet to Launch Cryptopedia Season 22
Rewards: Total 50,000 USDT worth of SCALE tokens PEPE Miner Bot (Ended) Task 1: Follow PEPE Fam on X Task 2: Connect OKX wallet and claim diamonds Rewards: 10 diamonds per participant Travel Frog (Ended) Task 1: Follow Travel Frog on X Task 2: Connect wallet and claim OKX Gift Box Rewards: Total 50,000 USDT worth of Frogs tokens + OKX exclusive gift box per participant Era Of Explorers (Ended) Task 1: Follow Era Of Explorers on X Task 2: Complete OKX Wallet check-in Rewards: Total 50,000 USDT worthPublished on Jul 26, 2024Updated on Nov 17, 2025AnnouncementsWhy is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on Dec 19, 2023Updated on Mar 3, 2026FAQ970OKX Beginner's Guide
(web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading You may start with Spot Trading to buy and sell your crypto effortlessly. Open your OKX app, select Trade > Spot Tap twice on Trade option and select Spot Select Menu > Learn center to learn how to trade using Spot trading Watch the trading tutorial in Learn Center by selecting the top-right menu Learn more about Spot trading here.Published on Aug 22, 2025Updated on Jan 27, 2026FAQ14OKX Beginner's Guide
(web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading All your assets (e.g. USDT) will be stored in your Funding Account. To trade, you'll need to transfer funds to your Trading Account. How to transfer funds?Published on Mar 20, 2023Updated on Feb 19, 2026FAQ1,718How to transfer crypto from Coinbase to OKX?
Travel Rule Compliance: OKX may also request Travel Rule information upon receipt.If prompted, provide any required details about the source of funds to finalize the transfer. If all Travel Rule requirements are met, your funds should be visible on your OKX account within 3 days.OKX Transferdays promotion From 17 June until 30 June 2025 you can join the OKX Transferdays.Published on Jun 19, 2025Updated on Jun 26, 2025FAQ6OKX Wallet to Launch Cryptopedia Season 5
You can directly verify and claim the airdrop box NFT by accessing the Lifeform DApp in the Cryptopedia Season 5 Lifeform. The tokens will be automatically airdropped upon maturity. (2) Early participants will get a different level of airdrop box NFT - Diamond Box, Gold Box, or Silver Box.Published on Aug 2, 2023Updated on Nov 17, 2025AnnouncementsIntegrating OKX Signal Bot with Runbot.io
They can be created with your indicators and used on other boxes to execute rules, allowing you to build complex strategies. For example, if you create a “long signal” in the Indicators Box, this signal can be used in the ‘Entry in position rules’ Box by using a rule such as “Enter a trade if 1 long signal is triggered”.Published on Nov 8, 2023Updated on Apr 1, 2025Product documentationWorld Cup VIP Exclusive Gift Set FAQ
Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period.Published on Dec 19, 2025Updated on Mar 26, 2026FAQ309Tripio (TRIO) Now Available, World-Premiering on OKX
TRIO withdrawal - 18:00 Mar 5, 2018 (Hong Kong Time, UTC +8) [About TRIO] The first travel marketplace based on blockchain. You may find more information about the token(s) here: Tripio (TRIO) Risk Warning: Trading digital assets involves significant risk and can result in the loss of your invested capital. You should ensure that you fully understand the risk involved and take into consideration your level of experience, investment objectives and seek independent financial advice if necessary.Published on Mar 2, 2018Updated on Nov 17, 2025AnnouncementsOKX will list APENFT’s NFT token for spot trading and launch NFT staking
On the Earn page, you can find NFT via the search box or by scrolling through the list of assets. Click Select to see staking information and then Subscribe to choose the amount of NFT you wish to stake. Mobile: From the app’s home screen, tap on Earn/DeFi. Then, use the search box or scroll the list of assets to find NFT. Tap Select to view more information and then Subscribe to choose the amount of NFT you wish to stake.Published on Nov 11, 2021Updated on Nov 17, 2025AnnouncementsWhy am I asked to confirm my personal details again?
We may request you to update or verify the following information: Personal details: name, ID number, and date of birth Address information: address and proof of address (if applicable) Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others) This information helps us: Verify your identity and secure your account Prevent unauthorized access and financial fraud Maintain compliance with global financial regulations All yourPublished on Mar 19, 2025Updated on Oct 15, 2025FAQ141OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on Jan 8, 2026FAQ337How do I set up the El Salvador account?
Access El Salvador account easily on the product matrix once you've selected Menu When the disclaimer page opens, read and review it before confirming your acknowledgment by checking the required boxes Check out the acknowledgment boxes to continue Once approved, the El Salvador account will be showing your account details, for example, your account's emailOn the web Access your profile by selecting Profile (human icon) > Profile > Trading profile > El Salvador account and select the Apply optionPublished on Nov 25, 2025Updated on Apr 2, 2026FAQ15