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How do I find my deposit address and tag/memo/comment?
You can select Copy to copy both the deposit address and tag/memo/comment or select Share to share them with your friends and familyOn the web Log in to your account and select Deposit Select the crypto you want to deposit, then select the designated deposit network You'll see your Deposit address and tag/memo/comment if it's required Note: if your selected crypto comes with a tag/memo/comment, there is a Deposit reminder that you need to read and acknowledge before viewing the deposit details.Published on 22 Aug 2023Updated on 2 Apr 2026FAQ68,384Why hasn't my withdrawal arrived in the account?
If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page. Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.Published on 22 Aug 2023Updated on 8 Apr 2026FAQ20,657The Launch of the Third Jumpstart Mining – Stake OKB to Earn MXT And Upgrade of OKX Jumpstart Rules
After mining is completed, the remaining OKB unstaked will be automatically unstaked and un-frozen. The rewards which are not harvested will be automatically transferred to the Funding Ac-count. 4. Sub-accounts cannot participate in this event. 5. For token sale project of OKX Jumpstart, the rules remain unchanged.Published on 22 Sept 2020Updated on 17 Nov 2025AnnouncementsOKB Burn Report (2023.09.01–2023.11.30)
If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com Telegram (English): https://t.me/OKXOfficial_EnglishPublished on 14 Dec 2023Updated on 17 Nov 2025AnnouncementsOKB Burn Report (2023.06.01–2023.8.31)
It is committed to offering better services to users.If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com Telegram (English): https://t.me/OKXOfficial_EnglishPublished on 18 Sept 2023Updated on 17 Nov 2025AnnouncementsOKB Burn Report (2024.03.01–2024.05.31)
If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com Telegram (English): https://t.me/OKXOfficial_EnglishPublished on 12 June 2024Updated on 17 Nov 2025AnnouncementsOKB Burn Report (2023.12.01–2024.02.29)
If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com Telegram (English): https://t.me/OKXOfficial_EnglishPublished on 16 Mar 2024Updated on 17 Nov 2025AnnouncementsHow do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on 3 July 2025Updated on 10 July 2025FAQ35OKB Burn Report (2025.03.01–2025.05.31)
If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com OKX team June 23rd, 2025Published on 23 June 2025Updated on 17 Nov 2025AnnouncementsOKB Burn Report (2024.12.01–2025.02.28)
If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com OKX team March 14th, 2025Published on 14 Mar 2025Updated on 17 Nov 2025AnnouncementsOKB Burn Report (2023.03.01–2023.5.31)
It is committed to offering better services to users.If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com Telegram (English): https://t.me/OKXOfficial_English Best regards OKB Team June, 2023Published on 9 June 2023Updated on 17 Nov 2025AnnouncementsOKB Burn Report (2022.12.01–2023.02.28)
It is committed to offering better services to users.If you have any comments or suggestions, please feel free to contact us: Email: okb@okx.com Telegram (English): https://t.me/OKXOfficial_English Best regards OKB Team March, 2023Published on 28 Mar 2023Updated on 17 Nov 2025AnnouncementsWhy hasn't my deposit been credited?
In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.Published on 1 Sept 2023Updated on 3 Apr 2026FAQ13,755What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on 15 Oct 2024Updated on 12 Feb 2026FAQ232OKX P2P dispute handling rules
Use of offensive language: If both parties use offensive language on the OKX P2P Platform, including but not limited to chat tools with users, customer support live chat, and order comment section, and multiple disputes are filed against a single user based on this, the user's account may be partially or entirely suspended from trading.Published on 28 Aug 2023Updated on 11 Mar 2026FAQ1,111