All
FAQ
Announcements
Product documents
How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 17 Nov 20256,940How do I change my login password?
Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24Published on 22 Aug 2023Updated on 4 Mar 202619,558How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 9 Feb 20264,050How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on 9 Aug 2024Updated on 17 Nov 2025How do I discover new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when discovering new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: discover which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on 9 Aug 2024Updated on 10 Sept 202555How do I link an authenticator app?
However, to secure your assets, you won't be able to withdraw funds, for example, within 24 hours of changing your authenticator app.How to download Authenticator AppDownload app through OKX App Open the OKX app, go to the Main menu, select Profile and Settings, navigate to Security, and select Authenticator app under the Authentication methods section to begin your setup. 2.Published on 29 Aug 2023Updated on 25 Mar 202615,955How do I create passkeys? (app)
Select the edit icon to rename your passkeyReset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically. If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply.Published on 16 Aug 2023Updated on 26 Mar 202612,829Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on 29 Feb 2024Updated on 12 Feb 2026199OKX API FAQ
The rise and fall value of the latest transaction price compared to the opening price of the K-line 24 hours ago/100% of the opening price of the K-line 24 hours ago. The above formula data can be obtained through the market interface here. What's the reason for the error message "51000 Parameter posSide error" when placing an order? You need to check the account mode first; buying and selling mode/opening and closing mode, which can be viewed here to obtain posMode.Published on 20 Sept 2024Updated on 23 Mar 2026133How do I change my authenticator app?
Note: For your security, you won't be able to withdraw crypto or use P2P trading within 24 hours of resetting or changing your authenticator app. For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on 11 Sept 2023Updated on 16 Mar 20264,265Where do I find limits, fees and processing time details for cash withdrawal?
Daily limit: The maximum amount you can withdraw within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 23 May 2025Updated on 4 Mar 202634How do I create passkeys? (web)
If you prefer to change the device name directly, you have the option to edit it during login by accessing Manage Devices > Linked Devices within the Chrome browser.Reset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically.Published on 16 Aug 2023Updated on 29 Jan 20264,253Where do I find limits, fees and processing time details for cash deposit?
Daily limit: The maximum amount you can deposit within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 23 May 2025Updated on 12 Feb 202628How do I enable allowlist? (app)
New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Published on 14 Aug 2023Updated on 12 Feb 20261,897My mobile phone isn't working, what should I do?
For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).Published on 22 Aug 2023Updated on 27 Jan 2026461