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How do I protect my account from Trojan horse takeovers?
Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.Published on 30 May 2025Updated on 5 Feb 202611Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 30 Dec 2025858How do I become part of the OKX P2P Merchant Program?
After passing the verification, a star-shaped Maker badge will appear next to your nickname. Note: When Makers conduct P2P trading on the platform, making payments without real-name verification violates the platform's trading rules. To ensure smooth transactions, please carefully read and comply with the relevant rules before trading: OKX P2P trading RulesPublished on 25 Nov 2022Updated on 29 Jan 2026716X Layer upgrade and OKT/OKB asset handling FAQ
To optimize the performance of the X Layer network and enhance the stability and circulation efficiency of OKB as the native gas token, the platform will upgrade the OKB smart contract. As part of this upgrade, OKT will be phased out and exchanged for OKB, and a one-time burn of historically repurchased and reserved OKB will be carried out. This article outlines the implementation schedule, exchange rules, and FAQs, helping you stay informed and manage your related assets.Published on 13 Aug 2025Updated on 29 Jan 202627Why is my deposit/withdrawal suspended?
What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger. As public blockchains are decentralised, node upgrades are not compulsory. Node upgrades usually take place after a mainnet upgrade. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we will resume our service immediately.Published on 31 Aug 2023Updated on 26 Jan 2026992Common scam tactics
Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on 28 Sept 2023Updated on 6 Feb 20262,631Affiliate activity portal - join page enhancement
OKX Affiliate Portal recently received an upgrade. Affiliates are now able to directly promote the activity by sharing the "join" URL. This update makes it easy for you, an affiliate, to share ongoing campaigns with your community. How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page.Published on 8 June 2023Updated on 25 Mar 2026221Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on 14 Oct 2025Updated on 15 Jan 20265How can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on 17 Aug 2023Updated on 3 Mar 20263,692Affiliate FAQ
As an upper-level affiliate, can I upgrade a user to a sub-affiliate? You can't upgrade a user to your sub-affiliate in the following scenarios: You've reached the tier limit and cannot add sub-affiliates. In this case, contact the business development manager for assistance. The user hasn't completed identity verification. The user is located in a country or region excluded from the affiliate program. Due to other compliance issues, the user can't be upgraded to a sub-affiliate.2.Published on 4 Dec 2024Updated on 6 Apr 2026722How can I reduce trading fees?
After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page. The system calculates total volume daily at 00:00 (UTC+8) and updates the latest fee tiers between 04:00 and 06:00 (UTC+8).Become an affiliate and earn fee rebates You can apply to become an OKX affiliate and earn fee rebates by successfully inviting 10 valid new users. Invited users who are flagged by risk controls don’t count as valid.Published on 19 May 2025Updated on 7 Apr 202664Convert FAQ
The platform may perform maintenance or upgrades to the convert feature from time to time, which can cause the convert function to be temporarily unavailable. During maintenance, you can still exchange assets via spot trading.8. Can I convert my crypto to cash using this Convert feature? No, the Convert feature is designed exclusively for swapping one crypto for another (for example, Bitcoin to Ethereum). It doesn't support conversions to fiat currency such as USD, EUR, or GBP.Published on 27 Sept 2023Updated on 8 Apr 20261,495How do I find my deposit address and tag/memo/comment?
If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on 22 Aug 2023Updated on 2 Apr 202668,380Passkey FAQ
If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly. To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification?Published on 19 Mar 2025Updated on 4 Mar 2026118Why hasn't my deposit been credited?
Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost.Published on 1 Sept 2023Updated on 3 Apr 202613,755