All
FAQ
Announcements
Product documents
How do I add my emergency contact?
This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add. Select Emergency contact under Advanced security in the Security section Read the description and guide before proceeding to Add emergency contact. Introduction to emergency contact and to proceed further, select Add emergency contact Enter contact details.Published on 24 July 2025Updated on 12 Feb 2026259How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 24 Mar 202619How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 July 2025Updated on 19 Mar 20269Why do I have to trade on OKX Liquid Marketplace?
Creation of synthetic currency pairs by going long one name and short another. For example, BTC/USDT vs AVAX/USDT booked atomically create a synthetic BTC/AVAX pair. Nitro Spreads: Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage.Published on 13 Mar 2024Updated on 30 Oct 202516How do I buy crypto with Apple Pay?
Apple Pay is a secure, contactless mobile payment service by Apple that lets you make purchases using your Apple devices and linked cards. You can now use Apple Pay to buy crypto instantly on our platform—directly from your iPhone or other supported Apple devices. This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification.Published on 2 July 2025Updated on 2 Mar 20265How do Simple Buy/Sell and Spot Trading differ?
Spot Trading lets you buy and sell crypto at live market prices, with more control over how and when your orders are filled. Market orders fill instantly at the best available bid/ask. Limit orders fill only at the price you set (or better). Fees are shown separately and follow a maker/taker schedule. Spot on the webHow do Simple Buy/Sell and Spot Trading compare?Published on 28 July 2025Updated on 9 Dec 20252How do I set up a recurring buy plan?
If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on 23 Jan 2025Updated on 31 Dec 202550How do I navigate to and customize notification settings?
This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on 8 Oct 2025Updated on 6 Nov 202515How do I select the correct network for my crypto withdrawals and deposits?
To demonstrate how you can make sure you're selecting the correct network, let's use the example of USDG deposits. It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit.Published on 22 Aug 2023Updated on 6 Apr 202621,373How do I access cryptocurrency derivative products in Australia?
If we determine that the documentation you submit is insufficient to demonstrate that you fall under one of the categories of wholesale client in the Corporations Act 2001 (Cth), we'll let you know that your application has been rejected. You should only reapply if your circumstances have changed materially, and you believe that you now qualify as a wholesale client under the Corporations Act 2001 (Cth).Published on 20 Mar 2024Updated on 17 Nov 202520How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on 11 Aug 2023Updated on 26 Jan 20265,363How to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on 8 Dec 2025Updated on 26 Dec 20251,606How do I transfer/deposit crypto with my sub-accounts?
After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on 22 Aug 2023Updated on 4 Apr 20267,377How do I obtain an ASIC Extract?
Open the ASIC Connect website at connectonline.asic.gov.au Go to the Search ASIC Registers section Go to 'Search ASIC Registers' Select Organisation and Business Names and enter the company name, then Go In the search results, select the company you are looking for and View Details Scroll down to the section Company extract and select Current company information Select Current company information under Company extract Select Add to cart and OK Select the item you'd like to get and Pay now For thisPublished on 2 July 2025Updated on 3 Dec 20251How do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on 26 Aug 2025Updated on 31 Mar 202649