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Convert FAQ
The converted currency will be deposited to your funding account and can be viewed in your transaction history.4. Where can I view my Convert transaction history? You can view the transaction history by selecting Record on the Convert page. Alternatively, you can view them in Assets > History > Asset > filter Convert type. Select Record on Convert page to view your convert transaction5. Why can't I find the crypto I want to convert in the Convert list?Published on 27 Sept 2023Updated on 3 Mar 20261,494TradingView Subscription Codes – Terms and Conditions
Codes will be shared via the "My Rewards" section of your OKX account, email to your registered OKX address, or direct notification within the OKX app. Codes are valid for online redemption on tradingview.com only and typically cannot be used for subscriptions initiated through mobile applications. Campaign codes are non-transferable, cannot be sold, converted into cash, or combined with other promotions unless explicitly stated by TradingView.Published on 23 July 2025Updated on 9 Sept 20253I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on 16 Aug 2023Updated on 3 Mar 202632,386What's OKX Convert?
Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert? Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? With Convert, you can exchange most of the cryptos listed on our platform.Published on 27 Sept 2023Updated on 17 Mar 20262,160How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on 19 May 2025Updated on 16 Mar 202619How do I convert my crypto?
Open your OKX app, select Trade > Convert Open Convert page Select the available crypto in Convert from/to sections Insert the amount and select Preview to check the order details Select Convert to complete your order Select Convert within 10 seconds to complete your order Note: Only supported cryptos for Convert will be shown. The conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate.Published on 3 Sept 2024Updated on 9 Feb 20261,314How do I manage my P2P settings?
They try to impersonate our customer support agents to get your sensitive info, such as passwords or verification codes. There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls.Published on 22 Aug 2023Updated on 17 Mar 20262,523How do I check on updates to my support ticket?
Request to send code to your email for verification process Fill in the code that you received once this page appears Once the Ticket details page opens, review the latest updates from our team. To reply, scroll to the reply box at the bottom of the page. Type your message or attach any supporting files. Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones.Published on 17 Oct 2025Updated on 16 Mar 202642How do I check if an email is officially from OKX via EML file?
Export or download the message as an .eml file.Step 2: Open the EML file with any text editor on your desktop Right-click the file > select "Open with" > select any of your text editors (e.g., Notepad, TextEdit, etc).Step 3: Check authentication fields inside the EML file Search for the authentication results: spf=fail dkim=fail dmarc=fail If any of these fields show fail, the email didn't pass validation and is likely not sent by OKX. dmarc=fail means the email is unauthorized and shouldn't be trustedPublished on 24 Nov 2025Updated on 4 Mar 202615What's OKX Affiliate Program?
There's one method to become an affiliate: Review this document in its entirety, review the OKX Affiliate Program Agreement in its entirety, and complete the application form. An affiliate link will be shared with you if your application is approved. Click here to fill it out.How can I earn commission as an affiliate? Get your affiliate links - The links and codes are available at the More > Affiliates page.Published on 27 Sept 2023Updated on 16 Mar 20263,172Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
This speedup is due to the usage of the Plonky2 framework, which compiles Rust-coded circuits into efficient machine language instead of using slower Python scripts. We also enhanced Plonky2 to run some computations on GPUs, reducing the time by an extra 30%. Better auditability: With Version 2, we use a high-level framework that handles complex cryptographic details for us. This makes our code clearer, more readable, and less prone to errors.Published on 21 Oct 2024Updated on 11 Feb 202690How do I avoid scams from off-site communication in P2P transactions?
Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed?Published on 11 Sept 2025Updated on 26 Sept 202512OKX Australia - Refer a Friend Program
The Requirements for the RAF Program are as follows: Access your invitation link or code by logging in to your OKX account and going to "More" > "Referral" on www.okx.com, or the Referral Page on the OKX app. Share your invitation link or code with a friend who does not have an OKX account.Published on 30 Jan 2025Updated on 17 Nov 202523How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on 7 Sept 2023Updated on 12 Mar 202614,297How do I change my email?
Enter the code accordingly.Published on 6 Sept 2023Updated on 9 Feb 20264,036