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How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 24 Mar 202619How do I verify an individual account?
Note: make sure your OKX App is updated to the latest version. You can check this in Main menu > User center > Profile and Settings > About OKX.Getting started on the web Log in to your account at okx.com and go to the verification page. You can find it under the profile icon > Verification. On this page, find Individual account and select Continue. Opening verification pageGetting started on the app Open the OKX app, go to User Center.Published on 25 Sept 2023Updated on 31 Mar 202630,976How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on 5 July 2025Updated on 19 Mar 20269How do I verify OKX's ownership and balance of the wallet address?
apps downloaded from App Store and identified developers The balance of a single address is displayed based on the returned result The balance of a single address is displayed based on the returned result 3.Published on 26 Sept 2023Updated on 26 Jan 2026996Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version. It takes 3 hours on a single 10-core machine, compared to previous version's 36 hours using nine 64-core machines.Published on 21 Oct 2024Updated on 11 Feb 202691How to transfer crypto from Coinbase to OKX?
Go to the withdraw section in your portfolio (The bottom button on your screen) by clicking 'Transfer' and by clicking 'Send crypto' after. Select the cryptocurrency you want to transfer from Coinbase to OKX. Go to your OKX-account and copy your deposit address for that specific crypto. Copy the provided deposit address for that crypto to Coinbase. Initiate the crypto transfer from Coinbase. Paste your copied address in the withdrawal section of the selected crypto on Coinbase.Published on 19 June 2025Updated on 26 June 20256How do I turn on and sync multiple charts on a screen?
Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 202530How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on 21 Aug 2023Updated on 3 Mar 202612,053Why can't I join or claim rewards from a campaign?
To see other eligible campaigns, go to: App: Profile > Earn and Rewards > Campaign Center Check your app for available campaigns Web: Visit the Campaign Center via your browser Check Campaign center for available campaignsWhen will my eligibility be reviewed? The system automatically reviews accounts periodically. If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features?Published on 10 June 2025Updated on 19 Mar 202614,239How can you protect yourself from a phishing attack?
Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user.Published on 17 Aug 2023Updated on 3 Mar 20263,688How do I add my emergency contact?
This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add. Select Emergency contact under Advanced security in the Security section Read the description and guide before proceeding to Add emergency contact. Introduction to emergency contact and to proceed further, select Add emergency contact Enter contact details.Published on 24 July 2025Updated on 12 Feb 2026257How do I reset Two-factor authentication (2FA)?
Self-service tool For quick access, click the button below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or AuthenticatorPublished on 15 Sept 2023Updated on 28 Mar 20266,164Why haven’t I received a reply from the blockchain project team?
Public blockchains like Ethereum and Bitcoin operate independently from us. If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on 17 Oct 2025Updated on 27 Jan 202613What documents are accepted as proof of sources of funds from decentralized finance?
This guide explores the key records typically recognized to demonstrate the origin of funds in the decentralized ecosystem.What are the commonly accepted proof types for the source of funds from decentralized finance?Regular users Statements from an exchange platform. Bank statement showing receipt of funds from exchange. Transaction receipts from decentralized exchanges showing funds swapped or obtained. Note: have to be issued within 3 months.Published on 12 Nov 2024Updated on 9 Feb 202652How do I safeguard my Web3 wallet from fraudsters?
As such, stolen funds are often challenging to recover due to the anonymity and decentralization of digital assets.What should I do to protect myself from scams? We strongly recommend you to stay vigilant and follow these key actions to prevent falling victim to scams: Avoid clicking on unfamiliar links Refrain from authorizing unfamiliar projects Verify addresses for accuracy Protect private keys/mnemonic phrasesWhat more can I do to prevent or guard against potential risks?Published on 13 Dec 2023Updated on 27 Jan 2026984