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Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets.Published on 29 Feb 2024Updated on 12 Feb 2026201X Layer upgrade and OKT/OKB asset handling FAQ
You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB? Before January 1, 2026, you can deposit OKT from your wallet to the platform. The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price?Published on 13 Aug 2025Updated on 29 Jan 202627Self-Managed Super Fund (SMSF) FAQ
Implement a Risk-Control Strategy Define rules for position sizing, exchange diversification, and cold storage thresholds. Regularly review and update your investment strategy to address crypto-specific risks.Published on 2 July 2025Updated on 3 Dec 2025
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