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How do I use a physical security key to protect my account?
One-time CAPTCHA-based authentication Similar to other traditional authenticators (for example, Google Authenticator or Microsoft Authenticator), which generates time-based one-time passwords (TOTP).Published on 10 Jan 2025Updated on 12 Feb 202617,326How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on 17 Oct 2024Updated on 1 Jan 2026394What should I do if the T+N security protection is triggered and I can't trade?
In certain cases, restrictions lasting 24 hours or longer may be applied based on advanced risk control settings. These restrictions help: Discourage suspicious funds from entering the platform; Lower the risk of bank accounts being frozen; and Enhance overall user asset safety.How can I tell if my order is subject to T+N protection?Published on 17 Mar 2023Updated on 13 Mar 20262,463X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on 13 Aug 2025Updated on 29 Jan 202625Why can't I join or claim rewards from a campaign?
Your account may be temporarily restricted from joining certain campaigns based on campaign-specific eligibility terms or platform rules. You can continue to use other features on the platform as usual, including trading, deposits, and more. You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on 10 June 2025Updated on 17 Mar 202614,102Trading bot FAQ
If the price reaches this level, the bot will stop trading and sell all base assets at the market price. Stop loss (SL) price: another optional setting aiming to limit losses. If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my spot grid bots?Published on 12 Feb 2025Updated on 11 Dec 2025How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on 22 Aug 2023Updated on 24 Feb 20261,556What's the Spot Grid bot and how do I use it?
If the price reaches this level, the bot will stop trading and sell all base assets at the market price. Stop loss (SL) price: another optional setting aiming to limit losses. If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot Grid bots?Published on 12 Feb 2025Updated on 17 Nov 202511OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 16 Mar 20267,444How do I verify OKX's ownership and balance of the wallet address?
on the returned result The balance of all addresses is displayed based on the returned result 3.Published on 26 Sept 2023Updated on 26 Jan 2026995How do I track the cost price of my spot trades?
The calculations are based on your spot trading history. You may choose to calculate by average entry cost or cumulative average cost in trading settings Note: we only use data available from 00:00 (UTC) on August 29, 2024, onwards. Get the details of your spot trading from the crypto pageHow do I switch between Average and Cumulative Cost Price?Published on 5 Sept 2024Updated on 16 Mar 202626Do I need to pay fees for deposit and withdrawal?
The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.Published on 1 June 2023Updated on 16 Mar 20265,555Why is my withdrawal taking longer than usual?
We recommend deciding whether to continue waiting or cancel based on your situation. Thank you for your understanding.Published on 29 Feb 2024Updated on 12 Feb 2026196McLaren Race Rewind Singapore Winners
In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.Published on 18 Sept 2024Updated on 8 Sept 202513Trading Fee Rules FAQ
Based on trading volume, users are categorized into regular and VIP levels. VIP users are classified based on the asset amount or trading volume over the past 30 days. Different levels determine the trading fees for the next trading day.Published on 22 Mar 2024Updated on 3 Mar 20261,071