This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.

We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification. Note: an order can also fail due to a technical issue at times. If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.

You can request an increase in these limits via the home screen banner within the app. Click here for more details.6. How do I check my cash deposit history? You can review your deposit history: On the web: select Assets > Deposit > All deposits On the app: go to Portfolio, select AUD to view the transactions you've made Web: all deposits on the deposit page App: transactions on the Portfolio page7. Where do I find limits, fees and processing time details for cash deposit?