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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 18 Mar 2026How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on 9 May 2025Updated on 4 Mar 2026321How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on 29 Apr 2024Updated on 18 Feb 2026190Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 30 Dec 2025858How to add a payment method to OKX P2P trading?
(name of the bank card holder) and account number Fill in the mandatory details to proceed to the next phase Verify your added payment method via SMS/email/Google Authenticator The payment method will appear on My profile page Your newly selected payment method is now available Note: Only use payment methods registered in your name, which matches your OKX account.Published on 22 Aug 2023Updated on 30 Jan 20261,886Travel Rule FAQ
If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do? You can verify whether the information provided by the sender before depositing matches your identity verification details on OKX. Occasionally, errors occur due to incorrect name entries, resulting in verification issues.Published on 20 July 2023Updated on 5 Feb 2026798How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on 25 Sept 2023Updated on 18 Mar 202630,759How do I obtain an ASIC Extract?
Open the ASIC Connect website at connectonline.asic.gov.au Go to the Search ASIC Registers section Go to 'Search ASIC Registers' Select Organisation and Business Names and enter the company name, then Go In the search results, select the company you are looking for and View Details Scroll down to the section Company extract and select Current company information Select Current company information under Company extract Select Add to cart and OK Select the item you'd like to get and Pay now For thisPublished on 2 July 2025Updated on 3 Dec 20251How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 12 Feb 2026846How can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?Published on 21 Aug 2023Updated on 3 Mar 202612,001OKX P2P user transaction rules
Please use the payment method with the account owner name that is consistent with your registered name on OKX (the name must be identical to your verified name on OKX). The Platform does not support non-real-name-verified payment methods. The user's P2P function will be suspended for a minimum of 15 days if a non-real-name-verified payment method has been used. Do not click the "Payment completed" button before the payment is made or completed.Published on 5 Sept 2023Updated on 28 Aug 20251,013Why did my identity verification fail?
Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours. You submitted proof of address document is not acceptable.Published on 5 Sept 2023Updated on 23 Feb 202611,507OKX P2P dispute handling rules
Buyer's remark in the transfer and non-release of crypto by the seller: If the buyer includes sensitive words or expressions related to crypto and digital currency, such as the type of crypto trading (P2P or Peer-2-Peer), the name of the crypto exchanges (OKX), or name of the crypto currency (BTC, ETH etc.) or other sensitive information in the payment remarks, OKX customer support will contact the seller to either release the crypto or arrange a refund.Published on 28 Aug 2023Updated on 11 Mar 20261,105What is sub-account?
On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.Published on 22 Aug 2023Updated on 4 Mar 20261,815Self-Managed Super Fund (SMSF) FAQ
How do I ensure crypto is held in the name of the SMSF? At OKX, eligible users can open a crypto trading account specifically designated for SMSF use. During onboarding, we'll ask for details about your SMSF's name, trustee structure, and documentation. Once approved, any wallets and transactions under that account are recorded in the name of the SMSF entity you've provided. To ensure your setup complies with superannuation law, we recommend speaking with an SMSF adviser or auditor.3.Published on 2 July 2025Updated on 3 Dec 2025