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Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Mar 2026117What attestation do we need to agree to when verifying as an institutional customer?
F. Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 8 Oct 2025131Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
Eligibility: to participate in this Promotion, you must be at least eighteen (18) years old and a resident of Australia or Brazil.Published on 19 July 2024Updated on 9 Feb 20261OKX Australia - Refer a Friend Program
The RAF program commenced on 14 May 2024 18:00 AEDT and will continue until such time as OKX, in its sole discretion, decides to terminate the promotion ("Campaign Period"). The Requirements for the RAF Program are as follows: Access your invitation link or code by logging in to your OKX account and going to "More" > "Referral" on www.okx.com, or the Referral Page on the OKX app. Share your invitation link or code with a friend who does not have an OKX account.Published on 30 Jan 2025Updated on 17 Nov 202523A beginner's guide to identity verification
I'm under the age of 18. Why can't I sign up? Due to local laws and regulations, you must be 18 or older to access our services.8. Why do I need to submit a selfie for identity verification? We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties.9. Which types of documents can I use to verify my residential address for account identity verification?Published on 25 Sept 2023Updated on 25 Mar 20266,452How do I create passkeys? (app)
Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on 16 Aug 2023Updated on 27 Mar 202612,842Why did my identity verification fail?
Under 18 Years Old Users must be 18 years old or above to complete identity verification. Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services.Published on 5 Sept 2023Updated on 27 Mar 202611,517How do I share order parameters?
This feature allows you to generate a shareable link or a visual representation of your order. Choose your sharing method: you'll have the option to: Copy a shareable link: ideal for sending the details via chat, email, or social media. Download an image of the order details: useful for sharing in discussions, forums, or presentations. Share with your peers: once you’ve generated the order details, send the link or image to your trading group, mentor, or peers.Published on 7 May 2025Updated on 10 Sept 20254Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
The combination coefficients are also generated using the Merkle root as a random source. For example, if we want to prove that p0(x), p1(x) and p2(x) are not more than D degrees, we can generate 2 random coefficients from the Merkle root generated in number 3, and calculate the linear-polynomial l(x) as: k0 = hash(root + "0") k1 = hash(root + "1") l(x) = k0 * p0(x) + k1 * p1(x) + p2(x) If l(x) could be proved to be not more than D degree, then the chance that the degree of any 6.Published on 10 May 2023Updated on 8 Sept 2025179How do I download my account statements?
Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement might take some time to generate.Published on 6 Nov 2024Updated on 4 Mar 202673My mobile phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number, as SMSPublished on 22 Aug 2023Updated on 27 Jan 2026461How do I make a deposit? (app)
Some crypto (for example, XRP) generates a tag/memo, usually a string of numbers. You need to enter the deposit address and tag/memo when depositing. Otherwise, you'll lose your assets. Select here to learn more about how to deposit crypto with a tag/memo.Published on 22 Aug 2023Updated on 27 Mar 2026148,523My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on 11 Aug 2023Updated on 9 Feb 20261,968McLaren Race Rewind Singapore Winners
Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513Self-Managed Super Fund (SMSF) FAQ
Our platform generates downloadable reports designed to support annual lodgement and compliance reviews. That said, we recommend confirming with your SMSF accountant or auditor to make sure our reports meet your fund's specific reporting requirements. This is general information only and not financial or legal advice.9. Can multiple SMSF trustees use the same OKX account? Each OKX SMSF account is designed to be used under a single login.Published on 2 July 2025Updated on 3 Dec 2025