To better regulate platform Makers, we recommend that you carefully read the "OKX Platform P2P Merchant Program transaction Code of Conduct" before applying. During the review process, you will be asked questions about platform transaction rules and related procedures. Please prepare in advance to avoid your application being rejected due to insufficient preparation. To become a P2P Merchant...

It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire.

As part of this new service, you will be able to interact with a platform fully designed for our Brazilian users, including full local customer support and the ability to make deposits and withdrawals in cash (BRL) in your OKX account, making your digital transactions smoother and more convenient. As part of the migration to the new entity, it is important that users only have tokens available at the local entity.

This integration is part of OKX's wider partnership with WEMIX. Additional integrations and campaigns between OKX Wallet and WEMIX are expected in the near future. OKX team January 5, 2024

This is part of our ongoing commitment to investing in Australia and expanding our AUD trading pairs, ensuring local users have access to a diverse and growing range of crypto assets.

No action is required on your part. Thank you for your continued support as we work to provide better products for our users. If you have any questions or need assistance with your account, please feel free to contact our support team at support@okx.com. We’re here to help ensure a smooth transition during this update. OKX team November 16, 2024

As part of the ongoing X Layer PP upgrade and OKB gas optimisation, BABYDOGE support on the OKTC chain will be gradually sunset. Following this adjustment, users are advised to manage their BABYDOGE assets via the X Layer network going forward to ensure uninterrupted access to deposit and withdrawal services.

If you hold APTOS tokens in your OKX account, no further action is required on your part. We will take care of all technical requirements. Thank you for your understanding and cooperation. OKX team October 19, 2023

Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?

As part of this practice, OKX will stop supporting the Single-collateral Loan function. To provide more time for users with existing active orders in Single-collateral Loans, OKX has extended the offboarding time from 8:00 am September 29, 2024 (UTC) to 8:00 am November 29, 2024. Please note that order Single-collateral Loan order creation has been ceased since September 2023.

No additional action is required on your part, and you will automatically receive your funds after delisting. However, you may choose to redeem your funds before the stated delisting date if you wish. If you have any questions or need assistance, visit our support center and chat with customer support.Thank you for your continued support as we work to improve our products. OKX team February 27, 2026

Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures. These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?

As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?

If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again.

This update is part of our commitment to improving our platform and ensuring a more efficient trading experience for our users. We appreciate your continued support and welcome any feedback. For more information or assistance, please visit our support center. Thank you for trading with OKX. OKX Team December 15, 2023