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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 6, 2026FAQ49How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026FAQ285Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on Sep 5, 2023Updated on Apr 8, 2026FAQ11,528How do I become part of the OKX P2P Merchant Program?
Meet 4 verification requirementsCondition 1: Complete [Video Verification]. Video verification needs to be done in [C2C Buy Crypto]. Open the App homepage, tap [C2C Buy Crypto], then select [My] - [C2C Video Verification] - [Start Recording].Published on Nov 25, 2022Updated on Jan 29, 2026FAQ716How can you protect yourself from a phishing attack?
They're also known for sending out the phishing link via SMS, accompanied by a message that requests the targeted user to upgrade their identity verification level, which leaks their account info to the phishing link. Once the account password and other information is leaked, the assets in the user account will be quickly transferred away.3. How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,692How do I secure my MPC wallet?
All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.Published on Aug 22, 2023Updated on Nov 17, 2025FAQ418OKX to list perpetual futures for JELLYJELLY crypto
., video sharing and editing) through its planned video app, with priority access for token holders Asset name: Jelly-My-Jelly Ticker: JELLYJELLY Website: https://www.jellyjelly.com/ Features Details Underlying JELLYJELLY/USDT index Settlement crypto USDT Face value 100 Price quotation 1 JELLYJELLY value calculated in USDT equivalent Tick size 0.00001 Leverage 0.01-20x Funding fee Clamp(MA([(Best bid + Best offer) / 2 – Spot index price] / Spot index price – Interest), -1.5%, 1.5%), Interest = 0Published on Mar 26, 2025Updated on Feb 9, 2026AnnouncementsNew min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on Jul 6, 2023Updated on Nov 17, 2025AnnouncementsHow do I manage BRC-20 assets in OKX wallet? (app)
If they are lost or leaked, your assets may be at risk of being stolen. Please make sure to back up your seed phrases and private keys properly and keep them secure at all times. 2. How to import a BTC wallet? If you already have a BTC wallet, you can import it into the Web3 Wallet using a seed phrase or private key. Open the Web3 Wallet, select Wallet management > Add wallet > select Import wallet, then enter your seed phrase or private key to complete the import. 3.Published on Aug 22, 2023Updated on Feb 12, 2026FAQ1,487What can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298OKX messaging upgrade on Apr 23, 2024
This includes all text messages, photos, and videos. If you need the chat history, please raise a dispute or a help ticket for our customer support team to help you. What do I need to do? Update your app to the latest version after April 23, 2024, 20:00 UTC. As all chat history before the update will be deleted, remember to take screenshots as proof. Try to complete all ongoing P2P orders before the update.Published on Apr 18, 2024Updated on Mar 18, 2026AnnouncementsOKX CeFi Annual Report 2023 announcement terms and disclaimers
OKX disclaims all responsibility for data leaks or consequences arising from third parties acquiring the data through any means. By default, users who browse and review the annual report have read and understood the terms and disclaimer of the report . This annual report doesn't constitute or shall not be considered a recommendation to deal in any products or investment advice.Published on Dec 29, 2023Updated on Nov 17, 2025Announcements1OKX will list Gari Network’s GARI token for spot trading
GARI withdrawals open at 10:00 am UTC on Jan. 19 Chingari is the fastest growing video sharing app in India. Similar like Tiktok, Chingari gives millions of users a gateway to engage and share. Chingari provides a crypto-powered creator economy, combining the essences of blockchain and DAO, $Gari token will empower the creators and viewers through its social tools, achieving web3 commerce. Chingari has exceeded 80 million in app downloads.Published on Jan 18, 2022Updated on Nov 17, 2025AnnouncementsOKX lists Verasity's native asset, VRA, for spot trading
VRA withdrawals open at 10:00 am UTC on April 29 Verasity is a platform for esports and video entertainment, aiming to improve ad revenue for publishers by utilizing its patented, proof-of-view protocol. Asset name: Verasity Ticker: VRA Market capitalization: $241,489,900 Total supply: 10,356,527,868 Circulating supply: 6,542,847,233 To celebrate the listing of VRA this week, we’re giving away a total of $400,000 worth of VRA to participants who deposit or trade VRA on OKX.Published on Apr 28, 2021Updated on Nov 17, 2025AnnouncementsOKX Wallet to Launch Cryptopedia Season 14
Task 3: Watch the video and answer quiz questions Details: Connect your wallet to the MetaCene event website, watch videos, and answer questions. Note that only by correctly answering all questions can you verify the task in Cryptopedia. As each address has only one chance to answer questions, we recommend joining the project community (Discord: @metacenegame-official) to explore answers to the questions.Published on Feb 26, 2024Updated on Nov 17, 2025Announcements