All
FAQ
Announcements
Product documents
Community Feedback Program Terms & Conditions
Instructions and the feedback form will be shared with the selected participants before the program. Before the program starts, a training session will be held in the participants' native languages.Published on Jul 9, 2024Updated on Nov 17, 20251How do I access cryptocurrency derivative products in Australia?
In addition to passing the knowledge assessment, you'll also need to complete a certification form and submit relevant supporting documentation for our review.What documentation do I need to submit after the knowledge assessment? After successful completion of the knowledge assessment, you'll need to complete a certification form and submit relevant supporting documentation for our review.What derivatives products can I access?Published on Mar 20, 2024Updated on Nov 17, 202520What's OKX Web3 Gaming?
You can simply fill out our gaming listing request form according to your needs. Once you submit, we'll list your gaming project within 7 business days after review. We'll send you the gaming project link to your email that you've filled in the gaming listing request form. Note: ensure your game project's X account has more than 50,000 subscribers, otherwise your project will not be listed on our platform.How do I embed an NFT marketplace in my game?Published on Jun 18, 2024Updated on Jan 27, 2026275What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not registered, organized, incorporated, formed, or established in the United States; E. Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025131A beginner's guide to identity verification
Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity.Published on Sep 25, 2023Updated on Mar 16, 20266,447What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026109How do I modify my collection's information on the EVM network?
Created in Dashboard Go to Collections, select the collection that you would like to edit, and select Edit collection Select edit on the collection that you want to modify You can modify the collection's information, such as the collection title, its descriptions, images, and royalty Once you have edited your collection information, you can select Confirm to complete your modification Note: If you can't modify your collection information with the above steps, you can submit your request through this formPublished on Jun 7, 2024Updated on Oct 23, 202538How do I verify an individual account?
Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5.Published on Sep 25, 2023Updated on Mar 17, 202630,754How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on Nov 17, 20253What is VIP Loan?
In the absence of a selection of Risk Unit composition, the Main and all eligible sub-accounts are selected to form the Risk Unit. Borrowers can form multiple Risk Units, for different Creditline / VIP Loan service orders, subject to overall risk management requirements applicable in each case. OKX monitors the overall risk level of each loan or line of credit by reference only to the nominated Risk Unit. Margin Ratios are calculated by reference to the assets in the Risk Unit.Published on Dec 16, 2025Updated on Jan 29, 2026What's OKX Affiliate Program in EEA?
There's one method to become an affiliate: Review this document in its entirety, review the OKX Affiliate Program Agreement in its entirety, and complete the application form. An affiliate link will be shared with you if your application is approved. Click here to fill it out.How can I earn commission as an affiliate? Get your affiliate links - The links and codes are available at the More > Affiliates page.Published on Sep 27, 2023Updated on Jan 22, 2026How do I submit my proof of address (POA)?
Tax form, tax statement, or tax return. Valid rental agreement: The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period). It has to be signed by both parties (landlord and tenant). Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 5, 2023Updated on Feb 23, 20264How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected? The anti-money laundering (AML) program questionnaire is collected in order for us to comply with applicable AML laws and regulations.Published on Dec 12, 2024Updated on Oct 15, 202578What documents are accepted as proof of sources of funds from decentralized finance?
Understanding the acceptable forms of documentation is crucial for individuals and entities engaging in order for them to be able to continue their trading in Centralized Finance (CeFi). This guide explores the key records typically recognized to demonstrate the origin of funds in the decentralized ecosystem.What are the commonly accepted proof types for the source of funds from decentralized finance?Regular users Statements from an exchange platform.Published on Nov 12, 2024Updated on Feb 9, 202652How do I sign up and onboard for Block Trading?
To sign up as a Maker, please reach out to your account manager if you already have an account, or fill in the form here if you are a new user interested in making markets. If we think you're a viable candidate, our team will reach out to you to guide you through the process.Do I need to make any changes to my account before using Block Trading by OKX? Aside from meeting the minimum asset requirement, no changes to your existing account are required!Published on Jun 23, 2022Updated on Dec 1, 202569