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How do I protect my account from Trojan horse takeovers?
Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.Published on May 30, 2025Updated on Feb 5, 202611How do I enhance my OKX app security?
Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain. Unknown apps (for example, "cleaner," "toolkit," or "meeting" apps) install themselves automatically. You experience frequent pop-up ads or unwanted redirects to suspicious websites. There are unauthorized transactions on your account.Published on Mar 21, 2025Updated on Mar 3, 202634Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025858How do I become part of the OKX P2P Merchant Program?
After passing the verification, a star-shaped Maker badge will appear next to your nickname. Note: When Makers conduct P2P trading on the platform, making payments without real-name verification violates the platform's trading rules. To ensure smooth transactions, please carefully read and comply with the relevant rules before trading: OKX P2P trading RulesPublished on Nov 25, 2022Updated on Jan 29, 2026716Building RFQs
Selecting the star icon next to a currency pair in the currency selection section of the product menu will instantly add that pair to your favorites. OTC Block Trading only supports saving currency pairs as favorites, not individual instruments.How do I add a counterparty to my favorites?Published on Jun 30, 2022Updated on Feb 12, 202630X Layer upgrade and OKT/OKB asset handling FAQ
To optimize the performance of the X Layer network and enhance the stability and circulation efficiency of OKB as the native gas token, the platform will upgrade the OKB smart contract. As part of this upgrade, OKT will be phased out and exchanged for OKB, and a one-time burn of historically repurchased and reserved OKB will be carried out. This article outlines the implementation schedule, exchange rules, and FAQs, helping you stay informed and manage your related assets.Published on Aug 13, 2025Updated on Jan 29, 202627Why is my deposit/withdrawal suspended?
What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger. As public blockchains are decentralised, node upgrades are not compulsory. Node upgrades usually take place after a mainnet upgrade. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we will resume our service immediately.Published on Aug 31, 2023Updated on Jan 26, 2026992DEX Referral FAQ
Your tier is determined by your invitees' monthly trading volume: Level Total Commission Rate Upgrade Requirement (Referee Monthly Volume) 1 20% Default tier, no requirements 2 30% $1,000,000 3 35% $2,000,000 4 40% $5,000,000 5 45% $10,000,000 6 50% $20,000,000 Notes: Upgrade evaluation: automatic hourly assessment; auto-upgrade within 2 hours of qualification.Published on Dec 31, 2025Updated on Feb 11, 20262Common scam tactics
Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on Sep 28, 2023Updated on Feb 6, 20262,631Affiliate activity portal - join page enhancement
OKX Affiliate Portal recently received an upgrade. Affiliates are now able to directly promote the activity by sharing the "join" URL. This update makes it easy for you, an affiliate, to share ongoing campaigns with your community. How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page.Published on Jun 8, 2023Updated on Mar 25, 2026221What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
You can reauthorize access after the upgrade is complete, subject to service availability.Updated login URL Your login URL will change to app.okx.com. We recommend bookmarking the new URL for convenient access.Published on Jul 2, 2025Updated on Nov 17, 2025169Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on Jan 15, 20265How can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on Aug 17, 2023Updated on Mar 3, 20263,692Affiliate FAQ
As an upper-level affiliate, can I upgrade a user to a sub-affiliate? You can't upgrade a user to your sub-affiliate in the following scenarios: You've reached the tier limit and cannot add sub-affiliates. In this case, contact the business development manager for assistance. The user hasn't completed identity verification. The user is located in a country or region excluded from the affiliate program. Due to other compliance issues, the user can't be upgraded to a sub-affiliate.2.Published on Dec 4, 2024Updated on Apr 6, 2026722How do I trade with OKX Wallet Trader Mode?
Open orders are automatically paused when: Your Trader Mode has expired, or An upgrade is required This helps avoid: Failed on-chain transactions: if the Trader Mode is inactive, triggered orders would fail on-chain, wasting gas and leaving positions unexecuted Invalid or unsigned orders: without a valid Trader Mode, orders cannot be signed, rendering them obsoleteHow do I resume the paused orders?Published on Aug 22, 2025Updated on Mar 23, 2026540