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How do I buy with debit / credit cards?
Select Next and provide your billing address, then select Add card to complete adding a card to your account After it's successfully added, select the card you just added on the payment selection page and click Preview Confirm all the details on the preview page and then select Buy To confirm your transaction, you will need to obtain a code from your bank via SMS or the banking app.Published on Feb 22, 2024Updated on Dec 31, 2025579How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Bank statement. Credit card statement. IBAN letter. Utility bills such as landline/internet bills, or electricity and water bills. Lease agreement or tenancy contract (for example, EJARI). Title deed. When submitting your Proof of Address (POA), please ensure the following: The document must contain your residential address. Bank statements, credit card statements, IBAN letters and utility bills must be issued within the past 3 months.Published on May 7, 2024Updated on Nov 17, 20251,109How do I submit my proof of address (POA)?
What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Feb 12, 2026852How can I protect myself from scammers?
Triangulation fraud involves a buyer sending payment from a card that's under another person's name. The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform.Published on Aug 21, 2023Updated on Mar 3, 202612,047How do I buy crypto with Apple Pay?
Visa and Mastercard credit or debit cards are supported. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Apple Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Apple Pay?Published on Jul 2, 2025Updated on Mar 2, 20265How do I buy crypto with Google Pay?
You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?Published on Jul 22, 2025Updated on Feb 4, 20263Why hasn't my deposit been credited?
Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost.Published on Sep 1, 2023Updated on Mar 3, 202613,724How can you protect yourself from a phishing attack?
They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the attackers defraud users of their bank account information, credit card details, passwords, and other personal data, ultimately gaining unauthorized access to users' assets. Phishing attacks can sometimes be very difficult to distinguish.Published on Aug 17, 2023Updated on Mar 3, 20263,688Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025858What's OKX Affiliate Program in EEA?
We don’t credit commissions for: Zero-fee trades Trades with rebate cards (commissions will be credited in the form of rebate cards) Trades with special fee rates You may not be able to earn commissions from users located in Prohibited Jurisdictions, as further defined below.Where can I view commission metrics? You can view invitees’ deposited amount, fees, and commissions on the Invitees page.Published on Sep 27, 2023Updated on Jan 22, 20261OKX ZERO Trading Fees event FAQs
Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day.Published on Jul 6, 2023Updated on Feb 12, 202638How do I make a deposit? (web)
It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on Aug 13, 2023Updated on Mar 27, 20267,550What are Source of Funds (SoF) and Source of Wealth (SoW)?
Record Must show transfer history Others Must show the transfer of assets (as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amount in the past 3 months Bank Statement Shows deposited benefits Issued within the last 3 months Loan or credit Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction HistoryPublished on Dec 24, 2024Updated on Mar 27, 2026735How do I deposit AED with bank transfer?
Only local UAE banks are supported. Make sure you're transferring from your own bank account and the name on your OKX account matches the name on your bank account. Deposits from third parties will be rejected. While we don't charge a fee for AED deposits via bank transfers, additional transfer fees may be charged by your bank. In the event of system downtime, downtime with our banking providers, deposits may be delayed.Published on May 16, 2024Updated on Feb 12, 2026187How do I withdraw AED with bank transfer?
You can complete an AED withdrawal to your bank account from your OKX account. AED local bank transfers are currently only offered to our UAE customers.How do I make a AED withdrawal?On the web Log in to your account at okx.com.Published on May 16, 2024Updated on Jan 21, 2026159