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How can I switch the site to my preferred language?
We prioritize regulatory compliance by selecting the languages where we can currently operate locally in supported regions. This approach allows the platform to operate smoothly while remaining mindful of our regulatory obligations. Our goal remains to offer a localized language experience in every supported country once this becomes possible. Note: for certain regions such as the United States...Published on Jan 15, 2026Updated on Mar 13, 202613How do I avoid scams from off-site communication in P2P transactions?
Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed?Published on Sep 11, 2025Updated on Sep 26, 202512OKX P2P verified merchant service agreement
Please visit this Site or this page on a regular basis, especially before using the Services, and review this Agreement. Your continued use of any of our Services and the Site following any such modification constitutes your acceptance of these modified terms. If you do not accept the revised terms of this Agreement, you should stop using the Services.2.Published on Sep 15, 2023Updated on Jan 28, 2026707OKX Trading Rebate Card - Terms and Conditions
By using or accessing the Site, Platform, Services, a user agrees to be bound by the OKX Terms of Service and OKX Privacy Notice ("Site Terms"). Unless otherwise defined herein, all capitalised terms used shall have the same meanings ascribed to them in the Site Terms.Published on Oct 9, 2023Updated on Jan 8, 2026331OKX Web3 wallet customer review reward from Sourceforge terms and conditions
Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative. Reviews must adhere to SourceForge's Reviews Guidelines. SourceForge is a customer product review site, which is not affiliated with OKX in any way.Published on Aug 7, 2023Updated on Aug 28, 202555OKX customer review reward from Sourceforge terms and conditions
Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative. Reviews must adhere to SourceForge's Reviews Guidelines. SourceForge is a customer product review site, which is not affiliated with OKX in any way.Published on Aug 7, 2023Updated on Oct 8, 202585How do I safeguard my Web3 wallet from fraudsters?
The fraudster convinced that the user that they could earn a profit from the site if the user connected their walletFraud case study 2: Malicious permission alteration This fraud tactic often occurs during TRC chain recharging. Fraudsters exploit the "greedy for a bargain" mentality and entice users to buy fuel or gift cards at low prices. They may also use captcha platforms for recharging.Published on Dec 13, 2023Updated on Jan 27, 2026977How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
Once the extension is installed, follow these steps: Open the withdrawal tool and select Connect Wallet in the top menu Select Connect wallet from the Web3 site Click Connect in the pop-up window. The extension wallet will open automatically Kickstart your Web3 journey by connecting your wallet In the extension wallet, select Connect to authorize the connection Authorize the connection process After your wallet is connected, the tool will display your available assets and balances.Published on Jan 16, 2026Updated on Feb 6, 20267What do I need to do when I change my country of residence?
Updated login URL Use the correct login site by following the account login flow on the web. There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address.Published on Apr 10, 2025Updated on Mar 16, 2026510What can I do if I trigger risk control?
When trading on OKX, please avoid high-risk transactions, such as buying crypto on behalf of others, withdrawals for gambling purposes, off-site transactions, or assisting suspicious individuals online to launder money and score points.Published on Sep 13, 2023Updated on Jan 26, 20261,769How do I enhance my OKX app security?
Don't enter your OKX account details on unverified or suspicious websites, especially phishing sites imitating OKX.How can I respond immediately to threats? Disconnect the device from the internet Use a trusted device to freeze your account via the official website Email full incident details to urgent@okx.com (include device model, timestamps, and screenshots) For immediate assistance, reach out to our 24/7 Security Team at urgent@okx.com.Published on Mar 21, 2025Updated on Mar 3, 202634What's OKX Security Assistant?
Log in to our site on the web select the Profile option and select Overview, before selecting Security Assistant in the pop-up panel. You can also select Profile option > Security Center > Security Assistant. Once you're on the Security Assistant page: Select View More to learn more details Select Download and follow the instructions to complete the installation How OKX Security Assistant looks like on your desktopWhen I encounter a risk: should I handle it?Published on Jan 15, 2026Updated on Feb 13, 202610How do I protect my account from Trojan horse takeovers?
These are commonly distributed via unofficial platforms like torrent sites, public forums, or social media. Phishing Emails and Attachments Emails disguised as bills, delivery notices, or company updates may contain dangerous links or attachments designed to deploy malware. Risky file types include .exe, .zip, .docm, and .xlsm. Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans.Published on May 30, 2025Updated on Feb 5, 202610Common scam tactics
Scammers pretend to be government officers requesting the user deposit more to pay for income tax We've also seen scammers pretend to be customer service agents from well-known platforms, even falsely claiming to partner with OKX to promote their own sites. These scammers employ a range of deceptive strategies to build trust and lure victims, such as promising huge returns, offering referral bonuses, or saying deposits will be doubled once a platform is officially launched.Published on Sep 28, 2023Updated on Feb 6, 20262,612How do I start trading cryptocurrency on OKX with Smart Trading?
There are two ways to proceed — either you buy crypto via the Buy/Sell gateway on the site navigation bar or deposit your existing assets into your OKX account. Before proceeding, you should note that all incoming crypto transactions to your OKX account are credited to your funding account. To start trading or using other products of ours, you'll need to transfer your funds from the funding account to your trading account.Published on Apr 7, 2024Updated on Oct 15, 202571