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What should I do during or after a scam?
Trace asset flows on the blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely?Published on Mar 11, 2024Updated on Mar 4, 2026719How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on Jan 12, 2023Updated on Mar 2, 20269,481Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202510Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on Aug 8, 2025Updated on Oct 3, 20259How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on Mar 21, 2025Updated on Feb 12, 202629How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 20263,671How do I buy crypto with Google Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Feb 4, 20263How do I buy crypto with Apple Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Jul 2, 2025Updated on Mar 2, 20265Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on Jun 1, 2023Updated on Mar 16, 20265,555OKX x McLaren NFT Sweepstakes Terms & Conditions
If a potential winner fails to sign and return these documents within the required time period, he/she will forfeit the prize.Published on Apr 25, 2024Updated on Sep 8, 2025607How do I avoid scams from off-site communication in P2P transactions?
Don’t rush to make the payment if the remaining time in the payment window is insufficient, as the order may be canceled if you transfer funds after the timeout.What safety practices should I follow during P2P trades? Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection.Published on Sep 11, 2025Updated on Sep 26, 202512OKX wallet FAQ
Do I need to pay network fees for failed transactions in OKX Wallet? Yes. You need to pay a network fee for processing the transaction when you initiated operations, such as sending/transferring crypto on the network. Since there's network resource consumption while processing the transaction, you have to pay for it whether the transaction succeeds or fails. OKX wallet doesn't charge this network fee and is unable to refund it.10.Published on Aug 24, 2023Updated on Mar 2, 20262,903How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Sample of the supported POA documents Full bank statement for verification purposes Electricity and water bill for verification purposes Internet bills for verification purposes EJARI for verification purposesPublished on May 7, 2024Updated on Nov 17, 20251,104How do I submit my proof of address (POA)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on Sep 5, 2023Updated on Feb 12, 2026846How does futures spread trading work on OKX Liquid Marketplace?
Trade all sorts of spreads: carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Bespoke instruments: customize your own strategies with up to 20 legs.Published on Mar 13, 2024Updated on Sep 10, 20256